Eric Welland Email & Phone Number

Milford Charter Township, Mi, Us

Highland, Michigan, United States

-Responsible for providing quality, efficient and professional customer service and technicalsupport using any product or service supported by the technology services department-Install and troubleshoot computer equipment, operating systems, software and peripheralsincluding interactive whiteboards, displays, phones, A/V systems, projectors, printers, wirelessdevices, etc.-Maintain district computers, including but not limited to, hardware & software maintenance,imaging and testing-Assist in the maintenance and operation of network infrastructure including wiring, electronics,servers and network software-Recommend and develop processes to improve efficiency, security and functionality oftechnology systems-Assist in the design and installation of technology systems-Maintain an inventory of replacement parts, diagnostic software, tools, and manuals for theeffective repair of district hardware-Provide on-site supervision and direct daily activities of student interns-Attend and prepare the necessary technology support for meetings of the board of educationincluding setup and teardown of technology and audio/video equipment-Write reports and documentation as requested by the Director of Technology

Highland, Michigan

-Provides quality, efficient and professional customer service and technical support-Tracks and responds to building help requests using help desk ticketing system-Installs, maintains and troubleshoots computer and audio/visual equipment such as operating systems, software, peripherals, data projectors, televisions, interactive whiteboards, phones, audio enhancement, and wireless devices-Maintains district computers-Provides assistance and back-up to the district help desk including call center operation, facilitation of end-user training and support of student enrollment process-Provides technology support for building activities including events scheduled before, during and after normal school hours-Provides assistance to technology service & support technicians and technology services team at various district buildings as needed-Recommends and develops processes to improve efficiency, security and functionality of technology systems-Maintains an inventory of replacement parts and consumable items for building A/V equipment including batteries, bulbs, keyboards, mice, and cables-Provides on-site supervision and directs daily activities of student interns-Prepares the necessary technology support for meetings and events scheduled in the district including setup and tear-down of technology and audio/video equipment

Farmington Hills, Michigan

-Performed configuration services on computing endpoint devices such as iPads, Macs, Windows laptops, and Chrome devices-Affixed asset tags, installed device cases, assembled boxes, and configured mobile device and laptop carts-Performed Chrome device repairs as directed

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies