Eric Jialiang Wen Email & Phone Number

Hong Kong

Shenzhen

安盛中国保险销售公司执行董事兼总经理

香港特别行政区 香港

Hong Kong

Hong Kong

Hong Kong

Deliver reliable, stable and excellence claims and pre-approval service to both distributions and customers (Corporate and Individuals, Hong Kong and Macau)As a business partner, build strong operation support relationship with and support distribution channels to succeed in Sales & Service to customers; Adopt efficient inpatient care (Inpatient Claims + Pre-approval) operating model and comprehensive quality mechanism Conduct ongoing cost containment initiatives. Adopt world-class medical care operation and service management methodology Set up new Operation Center in overseas, built the teamEscalated Complicated case handling

Hong Kong

Shanghai

Overall responsible for share-service & BPR service line in ABeam. Managed, delivered and marketed a suite of Abeam service, help to bring up the customer business value Initiate, diagnostic and prove the business needs of share service/BPR/Strategy of customer via applying multiple quality tool (six sigma, VSM, lean);Construct the overall share-service framework from multiple prospects - control strategy, management governance, deliverable model, process improvement; Manage the project scope, timeline & cost, risk control and relationship issue as PMO leadAs the strategic professional advisory, drive the creation of customer strategies and build business cases to develop and lead projects using Balance Score Card/KPIs/Activity Base Cost methodology etc. Take lead on the Master Agreement, statement of work contractual & commercial terms (Legal parties, Job Scope, project deliverable, Pricing, payment cycle and terms etc.).Access current IT support VS service requirement, (workflow, ERP, office automation, Biz warehouse & intelligence )

Dalian, Liaoning, China ; Foshan, Guangdong, China

Perform Senior Project manager role of Genpact transition and Solution function. Managed the big scale outsourcing projects starting with business development, process migration to service delivery;Specializing in designing and implementing customized solutions in areas of project scoping, transition approaches, costing implication, timeline, resource skill set, risk mitigation matrix and communication plan. Overall responsible for operation team till process performance being stabilized. Includes Ops skill set program set up, staffing and training section; operation performance package design (KPI, Incident report, Quality report etc.)Worked closely with the executive team, operation & other functions to drive project strategy & project rhythm. Leading regular project review meetings with key stakeholdersPerformed SME role on Finance and Accounting, Logistics, Insurrance

Huddersfield, United Kingdom; Krakow, Poland; Goa, India; Guangzhou, China

Be selected as PRC process leader ,transferred to EU Capgemini (Poland Centre) for 20 months, Co-owner with global project team to drive multiple national outsourcing projects across UK, Poland, India, Singapore & Philippines. Developed detail project due diligence plan, process data analysis & process quality enhancement. Perform SAP system implementation trial run.Responsible for financial process migration, deliver process documentation, service performance and dashboards.Contribute to operational routine delivery to meet 100% Service Level Agreements.

Guangzhou, Guangdong, China

Performed interim and annual financial audits across PRC GAAP, HK GAAP and US GAAP. Prepared management letters to the Senior Management as the professional recommendations to businessActed as Global Social Compliance specialist role on behalf of Deloitte engaged customers, to investigate human rights, security processes and anti-terrorist processes of its manufacturers.Prepare the compliance report after the on site due diligence.

Master Of Business Administration (M.B.A.), Master

Bachelor’S Degree, Business/Commerce, General