Eric Wert

Eric Wert Email and Phone Number

Customer service leader and passionate data analyst @ Tomorrow.io
Eric Wert's Location
Olympia, Washington, United States, United States
Eric Wert's Contact Details

Eric Wert personal email

About Eric Wert

I am a curious, motivated and results-oriented person with a passion for leaving things better than I found them. I am always looking for ways to make things better, whether that comes in the form of a career development conversation with an employee or finding a new way to look at existing data that provides fresh insights. My aim is to make myself, the people around me, and the tools we use better so we can solve bigger problems tomorrow.

Eric Wert's Current Company Details
Tomorrow.io

Tomorrow.Io

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Customer service leader and passionate data analyst
Eric Wert Work Experience Details
  • Tomorrow.Io
    Director Customer Operations & Support
    Tomorrow.Io Feb 2022 - Present
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  • Invoca
    Director, Customer Support
    Invoca Aug 2018 - Feb 2022
    Santa Barbara, California Area
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  • Logmein
    Manager, Inbound Customer Care
    Logmein Oct 2012 - Nov 2017
    Santa Barbara, California Area
    Oversaw the day to day performance of a team of up to 25 direct reports consisting of contractors, Level 1 technical support employees and team leads distributed across North America and APAC. Responsible for onboarding, mentoring and career growth, inspiring, measuring and reporting, as well as performance management of this team. Project manager for Knowledge Centered Support implementation, resulting in the overhaul of customer care knowledge strategy and the creation of more than 5000 support articles.
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  • Citrix
    Team Lead, Customer Care
    Citrix Oct 2010 - Oct 2012
    Santa Barbara, California Area
    Responsible for supporting front line customer care agents in a variety of ways, including escalation support, advanced technical troubleshooting and process guidance. Managed the call and email QA process for a team of up to 200 agents and provided direct coaching or notes to management as needed.
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  • Citrix
    Global Customer Support Coordinator
    Citrix Aug 2009 - Oct 2010
    Santa Barbara, California Area
    Performed customer service and troubleshooting for Citrix GoTo products including GoToMyPC, GoToMeeting, and GoToAssist. Remotely supported and resolved software, networking, and hardware issues while maintaining top 10th percentile customer satisfaction metrics.
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Eric Wert Skills

Customer Support Customer Service Management Kcs Quality Assurance Project Management Coaching Disciplinary Action Escalations Management Change Management Computer Hardware Troubleshooting Remote Troubleshooting Internet Troubleshooting Software Troubleshooting Troubleshooting Kcs Certified Salesforce.com Microsoft Office Google Analytics Google Docs Software As A Service Technical Support Business Analysis Customer Retention Program Management Microsoft Powerpoint Technical Writing Technical Documentation Business Process Improvement Microsoft Excel Leadership Team Leadership Cross Functional Team Leadership Team Building Training Public Speaking

Eric Wert Education Details

Frequently Asked Questions about Eric Wert

What company does Eric Wert work for?

Eric Wert works for Tomorrow.io

What is Eric Wert's role at the current company?

Eric Wert's current role is Customer service leader and passionate data analyst.

What is Eric Wert's email address?

Eric Wert's email address is er****@****ail.com

What schools did Eric Wert attend?

Eric Wert attended University Of California, Santa Barbara, Santa Barbara City College, University Of California, Santa Barbara.

What are some of Eric Wert's interests?

Eric Wert has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Education, Science And Technology, Arts And Culture.

What skills is Eric Wert known for?

Eric Wert has skills like Customer Support, Customer Service, Management, Kcs, Quality Assurance, Project Management, Coaching, Disciplinary Action, Escalations Management, Change Management, Computer Hardware Troubleshooting, Remote Troubleshooting.

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