• ITIL V4 IT Service Management• ITIL V4 Problem Management• ITIL V4 Knowledge Management

I'm a loyal, conscientious employee looking to start fresh in a new position.In my experience as a Business Technology Analyst, I helped refine and streamline system access requests, improving the quality, accuracy, and timeliness of the process. I authored in excess of thirty documents over a four year period that are used for training, research, analysis, access and risk assessment. My specialties include Business Process Improvement, Problem Resolution and Root Cause Analysis.I tracked, screened, and monitored User system access for Risk Management and for use with departmental reporting requirements. These duties ensured that systems and information were accessed on a Least Privilege principle to protect my employer and our customers.I have been the main point of contact for internal and external customers, advising them when they needed assistance, educating them when they needed information, resolving issues they encountered, and championing them when their needs were not being met.My efforts helped form a department that improved, expedited, and merged numerous disparate processes into a unified whole.

I was a dedicated employee who spent my career working to improve myself and each team I joined.In each position held, I rose to be a top producer and/or contributor to my team's effort, often utilized by management as a trainer and coach. I received numerous awards for Customer Service, production efforts, and goal-setting.As a Business Technology Analyst, my efforts helped shape the direction of a newly created team. I created forms for use, as well as numerous documents used for Risk Assessment, Employee training, Access Review and Compliance reporting.Other positions held included Treasury Management Project Implementation Coordinator, Commercial Customer Service Representative, and Bank Teller.