Creative and methodical problem-solver enabling organizations to operate efficiently and securely."Eric Weston – an exceptionally skilled and analytical IT professional with proven incident management & customer service background, holding immense experience with end-to-end troubleshooting and problem ownership. An experienced IT generalist who can diagnose and resolve issues stemming from the physical environment to more complex failures within networks, servers, and cloud applications. Not only a break/fix champion, but a systems administrator in all previous roles, managing Windows and Macintosh servers, computer accounts, and helping to shape computer policy. Eric has deployed thousands of devices to end-users since beginning his IT career. He has also rendered data backups, migrations, and other technical repairs at the same rate. He is rooted in education, making him adept in all Microsoft products and translating technical jargon into layman's terms. He is a team player who has supported a high school of over 3,000 students & staff to a College focused on just over 500 administrative and executive staff. Specialty for Instructional technology, conferencing, and other communications tools used for collaboration. Eric holds a consistent track record remaining a top performer by offering the highest levels of customer satisfaction."