Eric Poon Email & Phone Number

United States

United States

United States

Orchestrate the formulation of product roadmaps and lead the scrum processes, execution, and delivery of high-impact software development projects across the company's portfolio. Champion software delivery process improvements, expediting time-to-market delivery of product features. Proactively manage and communicate project complexities, dependencies, risks, and status to cross-functional senior stakeholders.

Led the comprehensive delivery of an internal data product that provided certified and governed single source of truth business metrics and dashboards for the Workforce Identity Cloud product line. This certified and governed solution streamlined access to insights and empowered cross-functional teams to make informed, data-driven decisions through self-service capabilities. Collaborated strategically with Product, Data, Customer First, and Sales Ops teams to define overall program goals, roadmaps, and delivery plans. Systematically elicited, analyzed, and translated business requirements into technical specifications for engineering teams. Proactively managed project risks, cross-functional dependencies, quality, budget, schedule, and progress. Collaborated with teams to prioritize feature work, address technical debt, and resolve bug fixes. Ensured transparent communications with leaders and stakeholders throughout the project lifecycle. Led sprint processes and scrum meetings to drive projects and features to completion and while assisting teams in overcoming impediments.

Simultaneously held the positions of Technical Program Manager and Scrum Master. Assumed ownership and responsibility for delivering technical programs for a brand-new cloud-based SaaS software product from its inception to launch, utilizing both scaled Scrum and Kanban methodologies. Collaborated with Engineering, Product, Data, Design and key business stakeholders to define delivery strategy, formulate program roadmaps, and establish release plans. Skillfully identified and resolved conflicts, minimized potential risks, and effectively managed prioritization and trade-offs involving features, costs, design, and project timelines. Managed matrix and geographically dispersed cross-functional teams, including external engineering vendor partners, in orchestrating product lifecycle releases and milestones, ensuring timely and effective communication throughout the product development lifecycle.Track records of successful program delivery included:• Facility Management Provider Marketplace – Partnered with cross-functional teams (Engineering, Product, Data, Customer Success and Support) on planning product roadmap, implementation, Go-To-Market strategy and execution. Led technical program delivery of a new SaaS product from inception to production launch.• Business Intelligence tool migration and adoption – Led Go-To-Market program management of business intelligence tool (Looker) migration, enablement and adoption for customers. Collaborated closely with cross-functional teams to ensure dependencies and risks were managed properly. Facilitated discussions that led to the resolution of project issues and impediments. Ensured internal and external communications were completed on schedule, documentations and trainings were conducted.

Hong Kong

Dual roles as Technical Program Manager and Scrum Master to lead medium and large technical projects and programs delivery covering the range from regulatory mandates, technology migration, and operational improvements within the business unit through Agile and waterfall methodologies as appropriate. Partnered with business transformation, product, engineering, customer service, operations, and engineering vendor partners to deliver technical capabilities to sustain critical retirement benefits business operations. Track records of successful project delivery included:• Customer Website Cloud Solution Revamp Project• Customer Website NPS Improvements Project • Platform Sustainment and Maintenance (KTLO) • Customer Correspondence Platform Modernization Project• Business Printing Platform Infrastructure Migration Project• Pension Retirement Scheme Merger Program

Managed in-house developed corporate and enterprise software applications for critical business operations including human capital management system, business performance analytics, and customer correspondence generation and fulfillment. Track records of successful project delivery included:• Human Capital Management System Upgrade Project – As project coordinator to lead a major version upgrade of HCMS to provide a self-service capabilities with automated straight-through processing in the backend to reduce operations overhead while maintaining labor compliance. Collaborated with HR and other business leaders on vendor request for quotation (RFQ), evaluation, selection, and execution. Followed company’s project management framework and guide users and vendor on execution, quality control, and production rollout and transition processes. • Customer Correspondence Solution Revamp Project – Managed the implementation of system solution to support generation and fulfillment of bank statements and advices for customers. Integrated with core banking system on data exchange and integrity control. Partnered with product and cross-functional business users on requirements collection, impact analysis, system and user acceptance testing, change management, and production rollout.

Led the technical design, development, implementation, and production rollout of new product feature sets for facilities management work order management web and mobile solution using Microsoft technologies.

My responsibilities included software application development, professional service, and production support.

Hayward, Ca

Performed job duties of data analytics development and fine-tuning of complex SQL programs. Built data visualizations using Brio and Microsoft Excel.

Master Of Science (Msc), Software Engineering

Bachelor Of Science (B.S.), Computer Science