Eric Armstrong Email & Phone Number

Atlanta, GA, US

Rochester, NY, US

A leader in the PEO industry, Oasis® provides innovative workforce solutions for employment-related functions including Human Resources Services, Employee Benefits, Payroll Administration, and Risk Management. When you partner with Oasis, you are able to take full advantage of our size, strength, and relationship with leading benefits providers. By.

• Partner with Trusted advisors to provide consultation and cost saving customized solutions for companies in the areas of: Payroll, Workers Compensation, Human Resources and Employee Benefits. Help companies retain.
• Co-leader in an ACA (Affordable Care Act) lunch seminar to help educate local small to large companies on Health Care Reform history, it's future and current status

Charlotte, NC, US

• Provide consultation and cost saving solutions for companies in the areas of: Payroll, Workers Compensation, Human Resources and Employee Benefits. Help companies retain earnings and stay in compliance through.
• Co-leader in an ACA (Affordable Care Act) lunch seminar to help educate local small to large companies on Health Care Reform history, it's future and current status

Roseland, New Jersey, US

• Managed 14 direct reports in five states tasked with providing customer support to over 2500 CPA firms, 780 sales associates and 73,000 clients. Reported to the VP/GM of region and collaborated with all sales and.
• Led project to increase client utilization of HR support website, created training material and classes for customer service and implementation associates
• Streamlined issue resolution timeframe down 40% and increased client satisfaction survey results by 61 points from 27.2% to 88.2% in three years on a CPA support team by creating new service model and consolidating.
• Frequently met with CPA and accounting firms to resolve issues and gain additional referrals

• Created position to interface with Service and Sales to improve communications and customer experience
• Initiated programs to strengthen the relationship between sales and service teams that contributed to steady increase in first year client retention each year
• Trained and coached customer service and implementation associates on call handling procedures and software knowledge, leading to seven associate promotions over a two year period
• Shortened implementation cycle of additional features by restructuring process which resulted in a revenue increase of $218,000 in one year

Roseland, New Jersey, US

• Technical Support Specialist 2005-2007Supported CPA and accountant clients by managing the relationship to drive referrals and resolve issues such as: Tax notices and lien/levies, product support and reconciling bank.
• Provided implementation and customer service support for an assigned client base of 103 CPAs and accounting firms representing over 1.1 million in annual revenue for ADP
• Provided onsite implementation, customer service and technical support for a $3.6M acquisition of over 2000 clients
• Delivered training courses on handling difficult clients, call handling procedures and other soft skills in a two year leadership development course designed for high potential associates

Roseland, New Jersey, US

• Responded to incoming inquiries related to product support, process guidelines and agency requirements. Implemented new accounts and additional business products
• Co-leader of a project to build a service team to better manage CPA clients. This project increased client base in the department from 250 to over 1000 in one year
• Created and delivered a presentation to senior management and 140 associates to generate awareness and provide information about the department
• Exceeded adherence and average handle time targets consistently while also receiving numerous client testimonials about the high level of service provided

Boca Raton, Florida, US

Arlington, Virginia, US

Bachelor'S Degree, Accounting

Education record