Eric Willey Email & Phone Number

Martinez, Ca, Us

Pleasanton, California, United States

Provides operational leadership in planning, organizing, directing, controlling and evaluating the day-to-day operational functions related to the Food Production area to ensure effective and efficient delivery of services. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures and applicable laws and regulations. Identifies and implements cost savings and best practices, using Lean or other process… Show more Provides operational leadership in planning, organizing, directing, controlling and evaluating the day-to-day operational functions related to the Food Production area to ensure effective and efficient delivery of services. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures and applicable laws and regulations. Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline workflow, standardize procedures, and/or drive positive outcomes. Show less

Dublin, California

Oversee daily operations, managing staff and addressing client’s concerns. Lead staff related procedures including recruiting, onboarding, and training front of house (FOH) employees. Ensure staff comply to food safety, money handling, and company regulations to guarantee seamless operations. Develop and implement strategies to attract customers, generate sales, and exceed revenue targets. Promote reward systems such as guest loyalty programs and FOH staff incentives to boost return customers… Show more Oversee daily operations, managing staff and addressing client’s concerns. Lead staff related procedures including recruiting, onboarding, and training front of house (FOH) employees. Ensure staff comply to food safety, money handling, and company regulations to guarantee seamless operations. Develop and implement strategies to attract customers, generate sales, and exceed revenue targets. Promote reward systems such as guest loyalty programs and FOH staff incentives to boost return customers and enhance staff productivity. Organize staff schedules and monitor employee hours. ● Increased daily sales by 10% through guest seating optimization during partial closure. ● Achieved 100% on multiple guest sentiment scores by offering exceptional customer service.● Generated nearly $10M in sales per year and secured a spot amongst the best-performing restaurants in the organization due to excellent management abilities. Show less

Greater Detroit Area

Supervised day-to-day activities while attending to client concerns and guaranteeing a positive guest experience. Collaborated with General Manager to order supplies and improve employees’ productivity. Recruited and provided FOH and BOH staff with extensive training on restaurant procedures, food safety, and cash management policies. Implemented engaging marketing campaigns and sponsorship initiatives to build lasting relationships with local community. Complied to company standards to boost… Show more Supervised day-to-day activities while attending to client concerns and guaranteeing a positive guest experience. Collaborated with General Manager to order supplies and improve employees’ productivity. Recruited and provided FOH and BOH staff with extensive training on restaurant procedures, food safety, and cash management policies. Implemented engaging marketing campaigns and sponsorship initiatives to build lasting relationships with local community. Complied to company standards to boost sales and decrease expenses, including food, beverage, utility, and labor costs.● Slashed food wastage by 8% by effectively assisting with inventory management. Show less

Grand Blanc, Mi

Oversaw food and beverage daily operations while remaining within allocated budget. Directed 20 highly productive FOH staff members and created schedules, allocated tasks, and evaluated employee performance. Led FOH staff training and streamlined collaboration between BOH and FOH employees. Coordinated small and large-scale events attended by 200+ individuals; arranged supplies, resolved customer complaints, and guaranteed positive experience for clients. Nurtured relationships with customers… Show more Oversaw food and beverage daily operations while remaining within allocated budget. Directed 20 highly productive FOH staff members and created schedules, allocated tasks, and evaluated employee performance. Led FOH staff training and streamlined collaboration between BOH and FOH employees. Coordinated small and large-scale events attended by 200+ individuals; arranged supplies, resolved customer complaints, and guaranteed positive experience for clients. Nurtured relationships with customers and vendors and served as first point of contact. Managed beverage inventory control and successful implementation of new product. ● Achieved 90% retention rate by creating and maintaining stronger core culture. Show less

Fremont, Ca

Oversaw multiple events varying from small, intimate conferences to large-scale fundraisers. Built lasting relationships with existing and prospective vendors and event holders. Led 25 volunteers and 10 event staff members and guided individuals through busy periods. Produced efficient teams by providing thorough safety training, emergency response lessons, and team building events. Maintained data and cooperated with OSHA. Contributed towards multiple teams including the Logistics unit, the… Show more Oversaw multiple events varying from small, intimate conferences to large-scale fundraisers. Built lasting relationships with existing and prospective vendors and event holders. Led 25 volunteers and 10 event staff members and guided individuals through busy periods. Produced efficient teams by providing thorough safety training, emergency response lessons, and team building events. Maintained data and cooperated with OSHA. Contributed towards multiple teams including the Logistics unit, the Operations team, and the First Response team.● Spearheaded successful fundraisers attended by 500+ individuals. ● Revamped outdated rental system and included amenities, adding almost 10% value per event.● Transformed majority of outsourced projects to insource initiatives by utilizing employee’s strengths. Show less