★ Travel by company vehicle to provide field sales and service to approximately 1,040 accounts★ Achieved 200% growth in first year and successfully developed multiple new business accounts through proactive cold-calling, customer referrals and relationship building★ Consistently achieve and exceed goals, including overall sales and new product promotions, through regular contact, relevant training, and problem resolution★ Promptly and efficiently resolve customer concerns regarding shipping delays or accounting inquiries to ensure customer satisfaction★ Identify product solutions for new processes encountered by customers; utilized training and expertise to troubleshoot problems with air tools and wide-belt sanding machines★ Effectively communicate the strengths and competitive advantages of products to meet customer objectives★ Produce professional customer quotations, negotiating best possible price to attract new business while maintaining profitability★ Optimize productivity through maintaining accurate and up-to-date records in GoldMine CRM

★ Completed Apprenticeship in family owned business and worked part-time until business closure in 2018★ Experience with hot salt bath bluing, spray on finishes, metal polishing and stock work★ Use of hand tools, lathes, mills, grinders and planers to complete tasks associated with general and custom repairs★ Repaired, cleaned and modified firearms to customer specifications★ Provided exceptional customer service and built loyal relationships to increase sales

★ Responsible for daily departmental metrics of Customer Service department★ Monitored OpenScape Contact Center software to fill staffing shortfalls; ensured proper staffing levels★ Utilized Teleopti software to forecast departmental needs★ Maintained and updated team schedules and roster changes due to attrition / hiring★ Facilitated attendance requests and filled staffing voids based on departmental needs★ Safety Officer and First Responder for on-site incidents in four departments

★ Managed customer accounts and advised customers how to best utilize available products and services to grow their business★ Handled a high volume of customer inbound-calls in a fast-paced environment★ Assisted clients with web orders and ensured accuracy of orders and guaranteed customer satisfaction to increase sales and retain customers★ Promptly resolved customer concerns and issued credits based on customer feedback★ Performed quality and product application testing★ Utilized German speaking skills to liaison between heads of various departments (Production / R&D / IT)

★ Led the deburring department and assisted management with hiring and sourcing candidates★ Greatly reduced manufacturing backlog from 6 months to 2 weeks through continuous improvement★ Kept impeccable record keeping of inventory levels★ Monitored quality control and prepared machined parts for the next step in the manufacturing process by assembling, chamfering, and deburring on various pneumatic tool parts★ Knowledge of various measuring tools including, but not limited to calipers, micrometers, test and dial indicators and gauge pins★ Promoted the use of personal protective devices, such as: dust masks, face shields, chemical aprons and gloves

★ Co-Managed the lumber aisles at The Home Depot★ Increased sales by merchandising and following set integrity standards★ Reset and remodeled lumber aisles utilizing planograms ★ Collaborated with Home Depot team members to successfully complete projects★ Responsible for servicing six locations throughout Northeast Ohio