Eric Woojoo Lee Email & Phone Number

Kirkland, Wa, Us

Bellevue, Washington

Key Accomplishments and Responsibilities:- Solution Development: Leading the conceptualization, design and development of technical solutions, in collaboration with client teams.- Product Management: Defining product strategy, gathered requirements and guided cross-functional teams to develop and deploy software solutions for key client.- Account Management: Managing the relationship of key business account. Managed contract renewals, negotiations and pricing discussions. Identified opportunities for growth.- Pre-sales: Leading pre-sales activities, including product ideation, scoping, pricing, contract drafting, and negotiation, to drive successful sales outcomes.

Key Accomplishments and Responsibilities:- Iterative Product Improvements: Led effort to continually enhance data engineering processes and systems based on feedback from both internal stakeholders and external customers.- Machine Learning Based Automation: Designed, developed and deployed machine learning models to identify root causes of customer issues, reducing resolution times and improving customer satisfaction- Product Management: Played pivotal role in entire product lifecycle. Including, but not limited to, solution and product ideation with clients, gathering requirements, generating product requirements documents, communicating with internal development teams, deployment and testing of solutions.- Account Management: Managed the relationship of key business account. Managed contract renewals, negotiations and pricing discussions. Identified opportunities for growth.

Bellevue, Washington, United States

Key Accomplishments and Responsibilities- Communications Facilitation: Acted as a bridge between business customers and product development teams, ensuring effective communication of customer needs, feedback and priorities- Nationwide Deployments: Successful, rolling deployments of software automation solution for customer issue root causing for a major telecom company.- Continuous Improvement: Proactively gathered and analyzed customer feedback to identify areas for enhancement, resulting in iterative improvements to the software automation solutions- Troubleshooting Expertise: Demonstrated strong troubleshooting skills by identifying and resolving issues related to software solutions and infrastructure, minimizing downtime and improving system reliability.Technical Proficiencies: Utilized wide range of technical skills, including databases (SQL, NoSQL, Hbase), distributed file systems (Hadoop) programming languages (Python, Scala).

Bellevue

- Voice assistant and mobile application testing- Test strategy development and test suite creation- Development and maintenance of internal testing software- Mobile automation testing- Gray-box test execution and root cause analysis- Requirements and documentation analysis- Onboarding and training new hires

Bellevue, Wa

- Testing consumer facing software- Testing internal software and services- Performing hardware testing - Performing functional and exploratory/ad-hoc tests- Preparing materials to be used for automation testing- Communicating with test lead and test engineers- Isolating, reproducing, and logging software defects

Bachelor’S Degree, Psychology

Learn Java

Learn Sql

Selenium Webdriver With Java