Chief Of Staff / Director Of Recruiting Operations
Millington, Tennessee, Us
A global organization recruiting qualified applicants to serve in the US Navy. Led all global recruiting operations. 29 direct reports, 230 indirect reports supporting 5,000+ recruiters at 26 Navy Recruiting Districts. Led all strategic, operations, HR, IT, marketing, advertising, financial, policy, disciplinary, and legal functions. $800M annual budget.● $5.2 million annual savings achieved by establishing KPIs for all business processes and realigning operational support to field operations, centralizing support to 28 recruiting sites, and eliminating 42 redundant positions.● 24% reduction in applicant attrition and application-to-decision time accomplished by introducing paperless application and processing systems, conducting gap and process analysis, and applying process metrics.● Exceeded enlistment goal 4.5% and officer recruiting goal 12.5%. Achieved all diversity and job specific skills goals for the first time in command history by replacing legacy processes and utilizing social media sourcing. ● Delivered 4.5% increase in demographic propensity for Navy service by conducting nation-wide market surveys.