Responsible for blended/back-office strategy with a focus on quality, integrated service interactions, continuous improvement, and service recovery. Driving strategy alignment, change management, and business continuity while improving the quality of service we deliver. Committed to fostering professional growth and development by attracting, retaining, and developing talent that will execute on our service strategy.

Responsible for Strategic & Operational Planning for Client Advocacy function, including program governance across all product lines spanning risk and investments and driving effective strategic planning and resource allocation. Accountable for strategy and execution across Change Management, Planning & Alignment, and expense management/budget compliance. Has a high impact on the implementation of strategic initiatives that carry out overarching departmental / functional and organizational objectives. Represents and provides support to senior leadership to facilitate effective decision-making which has a significant impact on the organization. Scope of responsibilities include operational planning, roadmap development, orchestrating key departmental/functional priorities, meeting planning and preparation.

Responsible for leading 20 individuals across four teams supporting the investment client services department - spanning Operational Support, Application Support, Metrics & Analytics, and Fees & Billing. Responsible for developing and driving the metric strategy for investment operations and developing dynamic, service-oriented employees by emphasizing a leadership approached based on four main tenants of support: Advocate, Empower, Communicate, Do. Provide subject matter expertise on the measurable impact of process improvements and workflow advancementsPrior to this role, I Managed seven office staff and four management employees that make up the Account Transfers & Custody Services team of the Retail Investment Operations division. Responsible for overseeing daily operations of blended call center team and ensuring adherence to applicable regulatory and supervisory controls. Effectively utilizes Continuous Learning & Improvement techniques to identify and eliminate waste and increase value to policyholders. Empowers staff members of all levels to identify improvements in their work that reduces stress and makes it easier for clients to do business with us. Previously served as the Cost Basis and Tax Reporting Senior Specialist and also on the management team for Cashiering team.

Operate and maintain system used to track the velocity, movement, release point, spin, and pitch location for every pitch thrown in major league baseball. Collaborate with on-site broadcast production crews to provide data feed and graphics package for using during Regional broadcast. Independently troubleshoot technical issues including (but not limited to) computer hardware, proprietary software and fiber connection lines.

Produced, wrote, edited, and delivered sports stories for 24 Hour News 8.

Provided unsurpassed local coverage and delivered West Michigan viewers "News From Where You Live." Responsible for producing and hosting weekly half-hour coach's show for Western Michigan University Broncos athletics, including Football, Hockey, and Men's and Women's basketball. One-Man-Band style Weekend Sports Anchor when station ceased news operations in 2003.

Provided unparalleled local sports coverage for the Chippewa Valley News Leader. One-man-band style reporting and anchoring in a three-man sports departmant. Received 2002 "Sportscaster of the Year Award" from Chippewa Valley Predators.

Performed multitude of boradcast news related tasks including tape-to-tape and digital editing, writing copy, and assignment desk duties.