Develop and implement technology solutions to support and automate the end-user experience. providing a Work From Anywhere atmosphere while supporting a non-profit budget.

• Served as strategic liaison between Cognizant and client support team to resolve migration issues and meet project deliverables; supported 500+ users located within 40+ offices and remotely • Served as the AirWatch Administrator, oversaw AirWatch migration, and provided technical support • Simplified O365 automated and manual installs and trained and provided insight to current support staff on new O365

• Championed the technical strategy and provided support to an organization consisting of 600+ employees across 29 offices in 9 states making up the West Region (ND, SD, WY, CO, UT, OK, AZ, NM, and NE)• Led and elevated group of 80+ technical support staff to maintain software, install equipment, and troubleshoot hardware issues for on-premise and off-premise data centers, corporate environments, and disaster operations• Collaborated with internal groups, such as Operations, Logistics, Staffing, Client Services, and Public Affairs; and external agencies, such as FEMA, Army National Guard, The Salvation Army, and other NGOs• Managed, revitalized, and installed network environments including Citrix, VMWare, Azure, Cisco, and SonicWALL• Initiated projects from concept to implementation to post-deployment support, including budgeting, equipment procurement, staff assignments, and buildout• Researched, created, and managed contracts in all 9 states while working with vendors; drove a continuous improvement initiative that consolidated vendors and produced a 38% support cost reduction and increased reliability by 91%• Directed the IT team in creating a user help desk portal and process that reduced outage lengths and frequency, and increased closure of trouble tickets from an average of 30 per day to 60 per day

Built and maintained Emergency Communication, Biohazard, and Mobile HQ vehicles. Responsiblefor new hardware and software upgrades for servers and clients. Network Configuration and Installation including cellular, microwave, and radio systems.