Eric W. Email & Phone Number

South Portland, Me

Scarborough, Me

As a Systems Administrator, I manage Windows Server administration including VMWare, file servers, SQL, system hardening, backup and recovery. Active Directory administration including Azure AD, Group Policy, Conditional Access, Intune. Office 365 administration including SharePoint, Teams, OneDrive, Exchange. Security responsibilities include phishing awareness, risk assessments, endpoint protection, encryption and mitigation of risks found in vulnerability assessments and audits.

Scarborough, Me

As a Systems Support Specialist, I managed desktop resources, recommended hardware and software purchases and provided technical assistance. Project management duties including implementations of Office 365, SharePoint, Lync, Ultradata CRM, Mobile Device Management and LastPass. Made recommendations to meet future needs and cost effective upgrades of aging equipment. Produced technical documentation for most projects I was involved in.

South Portland, Me

Processing customer requests for card orders, reissues. Fraud monitoring and dispute resolution. Visa chargeback processing and tracking. Customer inquiries on transactions and fees.

South Portland Me

South Portland, Me / Old Orchard Beach, Me

• Recruited, trained, supervised and developed management and staff.• Handled all operations including repairs, paperwork and maintenance.• Worked to pioneer and develop a successful PC LAN gaming center business.• Acted as an authoritative source of technical matters relating to the business, which included LAN and Internet PC gaming, Xbox, and innovative gaming events.• Managed and maintained all computers in company, including general software administration, networking and security on general workstations, servers and 110 PC game clients across 5 locations throughout New England.