Eric Steen Email & Phone Number

Kansas City, Missouri, Us

Providing in-house legal services as well as business and IT consulting Including strategic and operational planning, contract/vendor selection and negotiation, systems and technology assessments.

Full service payment processor and software provider for gyms, health clubs, and martial arts studios processing approximately $150MM per year with 40+ employees and offices in Lake of the Ozarks, Missouri and Kansas City, Missouri. Acquired by Daxko in December, 2017. • Management and oversight of all government and industry regulatory compliance efforts, including Payment Card Industry Data Security Standard (PCI DSS), Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Truth in Lending Act (TILA), Gramm-Leach-Bliley Act (GLBA), Anti-Money Laundering (AML), Money Transmitter, NACHA, and state data breach notification laws, among others. • Respond to all legal notices, lawsuits, or inquiries, including those from consumers, clients, and state regulatory entities as well as manage all outside counsel and litigation. • 100% success rate in seeking favorable outcome in managed litigation (including settlement and insurance defense matters). • Lead software development efforts; Inherited client facing membership management application that was 2+ years behind schedule and significantly over budget. • Functional CIO/CTO - Reduced operating expenses by more than $300,000 in one year through process streamlining and reduction of IT infrastructure by 50% percent. Concentrated on projects that could be implemented at zero or net positive financially. • Lead network restructure efforts including rescoping IP addresses, introducing VLANs, Meraki Switches and Access Points, implementing pfSense firewalls in High Availability, and IPS via Suricata. • Managed call center activities and oversaw 30 person call center managing payment processing and debt collection. Created and implemented KPIs and targets for call center as it related to compliance requirements or operational goals. Managed team creating and implement IVR flows as well as progressive dialing campaigns on 3CX VOIP telephone system.

• Continue advisement and guidance for former employer, Retail Group of America, LLC (through January 2013) and small to mid-sized companies. • Provide assistance and guidance in closing operations in the Lenexa office of Retail Group of America, LLC and transferring all operations to newly established New York office. • Consulting regarding business continuity, finance operations, IT operations, and general business guidance. • Restructure of the IT department of a mid-sized promotional products company and ensuring organizational compliance with Federal, State, and Industry Organizations.

Sole practitioner - intellectual property boutique firm focusing on trademark registration and prosecution,trademark infringement, copyright registration, and copyright infringement.Clients include local small technology businesses and individual artists.

Provide oversight in all areas and departments: IT, Legal, Inventory Management, Finance, Real Estate, and Retail Operations.▫ Design, develop and implement standardized infrastructure including a VoIP platform, managed networks, and security and CCTV through VAR partners over a 5 month period for 20+ retail stores.▫ Develop HR policies for the employee handbook including social media, internet usage, and employee rights within the workplace.▫ Coordinate and oversee legal activities and projects ranging from corporate governance documents to leases.▫ Manage diverse projects including brand management, retail expansion, and IT architecture andimplementation involving teams in England, France, Germany, Saudi Arabia, Australia, and the United States.▫ Manage ERP/Point of Sale migration between RICS Enterprise and Retail Anywhere Enterprise in less than 3 months.▫ Manage disparate ERP system integrations between brand partners and internal corporate systems and software programming teams using XML/XSLT/SQL.▫ Develop and implement corporate platform standardization plan for desktops, laptops, server and network infrastructure.▫ Develop and implement Internal Corporate Help Desk policies and procedures.

Associate at an intellectual property boutique firm. Involved in all aspects of case management and practiceranging from client intake and advisement to litigation and prosecution.▫ Provide assistance in several complex litigation cases, from initiation to trial, involving copyright infringement,trademark infringement, trade secret, unfair competition, breach of contract and licensing. Research complexlegal issues pertaining to multi-jurisdiction litigation, intellectual property rights, and Civil RICO actions.▫ Draft pleadings, motions, trial documents, licenses, and contracts. Conduct discovery, propound and respondto discovery requests.▫ Clients include a medical device manufacturer, an accomplished artist, multi-billion dollar internationalagribusiness corporation, and individual authors, artists and inventors.

Columbia, Mo, Us

Worked for the Office of Technology Management and Industry Relations under Dr. Mike Nichols. Duties included license agreement analysis, patent marketability assessment and recommendation, and Bayh/Dole compliance auditing.

Overland Park, Ks, Us

Write technical documents and white papers for client assessments and solutions.▫ Design and implement WAN/LAN, Wireless, and Security solutions.▫ Extensive travel to nationwide locations for client analysis and implementation.▫ Design and implement cohesive Help Desk system for reporting and billing.▫ Technical Certifications – CCNA, CompTIA A+.

J.D., Law, Intellectual Property

Bsba, Computer Information Systems & Business Management

Cert, Agile Project Management

Cert, Six Sigma Black Belt

Cert, Six Sigma Green Belt