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Eric Tupper is a Systems Engineer at Carnegie Mellon University.
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Senior Cloud Productivity Systems AdministratorCarnegie Mellon University Jun 2023 - PresentPittsburgh, Pennsylvania, United States -
Systems EngineerCarnegie Mellon University May 2019 - Jun 2023Greater Pittsburgh Area• Responsible for research, testing, and implementation of macOS Automated Device Enrollment via Jamf Pro for no touch deployments during the coronavirus pandemic• Develop and maintain API scripts with Jamf Pro to create LDAP based smart groups and implement on demand configuration profiles and Apps and Book applications in Self Service based on those smart groups• Responsible for creation, testing, implementation, and updating of macOS deployment and management for Mac Zoom Rooms on campus• Responsible for research, testing, and implementation of Nudge for curated macOS updates• Responsible for research, testing, and implementation of task sequences in MECM that added error reporting via email and the elimination of Dell driver packs by using Dell Command and Update
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Technical Support AnalystPennsylvania College Of Technology May 2013 - May 2019• Help Desk Support; provide troubleshooting and remote support for Windows and Mac computer users, iOS and Android phones, Cisco IP phones, and all College Software. Remote support provided with Bomgar and Apple Remote Desktop• Experience in ticketing management systems, including KACE and SysAid• Creation of master images of multiple OSs including Windows 7, Windows 10, Mac OSX 10.8 through 10.12• Imaging of computer labs, laptops, and iPads using multiple deployment systems to include Symantec Ghost, K2000, CloneZilla, Deploy Studio, and Munki• Creation of Software Deployment Packages using VBS, PowerShell, Bash, and KScripts -
Volunteer It Manager And TeacherWest Branch School Sep 2010 - Aug 2017Williamsport, Pennsylvania Area• Responsible for upkeep and maintenance of school computers, tablets, smart projectors, Chromebooks and printers• Teach basic computing skills to 2nd grade students to include; MS Word, Power Point, Internet search skills, and basic programming• Responsible for research and implementation of transition to a Google Education environment
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Service TechnicianSusquehanna Communications Nov 2002 - Feb 2009Williamsport, Pennsylvania Area• Installed residential and business cable, Internet and phone products• Troubleshooting of residential and business products to include cable plant and active devices• Installed residential wireless local area networks to include file and printer sharing -
Specialist (Rank) Mos: 31R Multichannel Transmission Systems Operator-MaintainerUs Army Apr 1998 - Aug 2001Fort Riley, Kansas• Planned and coordinated line of site tropospheric scatter communications assemblage deployments and system operations• Supervised, performed, and assisted team members in the completion of unit level maintenance on assigned communications equipment• Installed, operated, and performed unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, antennas and associated equipment• Retrained MOS for volunteer deployment to Bosnia
Eric Tupper Education Details
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Graduation Grade Point Average (Gpa): 3.428
Frequently Asked Questions about Eric Tupper
What company does Eric Tupper work for?
Eric Tupper works for Carnegie Mellon University
What is Eric Tupper's role at the current company?
Eric Tupper's current role is Systems Engineer.
What is Eric Tupper's email address?
Eric Tupper's email address is er****@****cmu.edu
What schools did Eric Tupper attend?
Eric Tupper attended Pennsylvania College Of Technology.
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