Eric Woo Email & Phone Number

Hong Kong Sar

▪ Oversaw day-to-day operations of a portfolio of 2 high-end residential estates and 2 commercial office buildings with shopping arcade totaling 250 units and covering over 495,000 sq. ft.▪ Liaised and collaborated with technical team and external vendors in resolving technical problems, tenancy work and performing repair and routine maintenance work in leased units, common area and different facilities rooms.▪ Responded promptly to 50+ daily tenants’ inquiries, complaints and requests through phone and e-mail channel and took appropriate actions if needed.▪ Handled administrative tasks including issuing work and purchase orders, handling accounts payable, processing rent payments and preparing notices, memos, letters, forms and reports and filing house file and documents.▪ Assisted in preparing management budgets and monitoring property's financial performance and cash flow.

Hong Kong Sar

▪ Handled enquiries from telephone hotline and service center, summarizing user’s enquiries and requests for creating service ticket in ServiceNow portal for case monitoring and follow up handling by relevant colleagues.▪ Developed problem solving techniques by providing solutions to users by quickly navigating service handbook and internal resources, delivering clear and easy-to-follow solutions promptly to enhance customer experience.▪ Prepared daily inventory list for 100+ AV equipment, scheduling appointments with users for equipment delivery and set up upon receiving of request forms and checking carefully.

▪ Assisted in developing online marketing campaigns, conducting market research, creating promotional materials for social media platforms and ensuring the quality of vendors’ products align to our campaign objectives.▪ Assisted in monitoring and evaluate the effectiveness of marketing campaigns by utilizing analytics tools like Google Analytics and Facebook insights and made data-driven adjustments to campaigns accordingly.

▪ Assist in executing daily operation▪ Coordinate with contractors for repairs and facility maintenance▪ Liaise with sales team for show home visit for potential client▪ Perform ad hoc duties assigned by supervisor

Hong Kong Sar

▪ Learned product and service knowledge quickly and promoted them to customers. leveraging the knowledge by guiding customers to relevant items, increasing upsell opportunities to maximize sales revenue.▪ Cultivated exceptional active listening skills to accurately understand customer needs, complemented by the ability to ask probing follow-up questions for delivering personalized advice to ensure customer satisfaction.▪ Conducted product demonstration sessions, highlighting products’ key features, engaging with customers and encouraging them to have hands-on trials to enhance purchase interest.▪ Developed strong technology knowledge by working in department specializing in mobile devices and data plan.

Hong Kong Sar

▪ Assisted in daily store operation duties, including greeting customers, maintaining appealing product display, restocking shelves, inventory management and ensuring store cleanliness.▪ Operated POS machine, processing 90+ customer transactions per hour with exceptional accuracy, including processing customer payments with card and cash, managing goods returns and end-of-day reconciliations.▪ Assisted in inventory management, including monitoring stock levels, organizing goods in warehouse, identifying damages in incoming shipments and communicating with vendors for replacing defected goods.

Bachelor Of Business Administration - Bba, Marketing

School Of Hrm And Psychology