Eric Xiao Email & Phone Number

Chicago, Il, Us

IT service governance for business applications.

Kista, Stockholm, Se

In the role of Ericsson head of service line network management: *Accountable for overseeing all aspects of network management operation, which encompasses Operations Support System (OSS), Billing Support System (BSS), and Cloud Systems. This role associates with a P&L responsibility exceeding $5 million. * Initiate transformation from traditional waterfall-model to CICD-based agile delivery mode which boosted productivity 30% plus. Successfully migrate legacy hardware network management systems to cloud-native platforms, enhancing network evolution to meet future industry challenges. *Implement an AI-powered network KPI monitor system, achieving zero customer complaints after launching that can preemptively prevent network outages.

Kista, Stockholm, Se

Work as Head of Delivery , Some highlights are: * Oversaw digital service region service delivery team in south and west China with size 70+, with full stack of competence domains ranged from legacy circuit to cloud/5GC. Upskilled the team’s CI/CD (Continuous Integration/Continuous Development) and DevOps (Development & Operations) capability. * Maintained telecomm core network within the region with 1000+ nodes and live subscripers upto 50M. * Led CMCC (China Mobile Communications Corporation) cloud transformation project(Guangzhou Cluster) which is the first and largest scale virtualized network function system integration project across world with voice subscripers upto 10M and internet subscpribers upto 18M. *Managed system integration of Ericsson’s first large scale standalone 5GC live network.

Kista, Stockholm, Se

Managed China Mobile’s Guangdong region and achieved equivalent of $30M USD in Radio/digital service sales revenue per year. Key Achievements: * Reached 20% YoY sales revenue growth since 2014. * Upsold new add-on services to optimize customer’s efficiency and innovation while increasing sales revenue. * Closed service contracts ranging from $300K to $8M sales revenue.

Kista, Stockholm, Se

Selected to 1st Ericsson Technical Talent Program, targeted at employee development from pre-sales to account manager to delivery director. Served as product solution expert in wireless communication and information and communication technology (ICT). Became radio base station expert in Global System for Mobile Communications (GSM) and Long-Term Evolution (LTE) portfolio.Key Achievements: * Introduced first Ericsson GSM and TD-LTE co-site solution in live network globally. * Successfully delivered GSM solutions to Guangdong Mobile, including sale of intelligent power saving software. * Oversaw 4G project. * Spearheaded introduction of Ericsson’s new generation BTS products in China, completing first worldwide rollout of integration of RBS6000 in Guangdong mobile GSM live network.

Shenzhen, Cn

Rapidly promoted as leader of WiMAX project development team with size 4. Transferred to product management department as WiMAX product manager. Supported Asia-Pacific product marketing sales team.Key Achievements: * Provided critical input to WiMAX 16e base station design in output power. * Delivered dramatic savings of US$30,000 for project team by developing VxWorks encrypt module.

Executive Mba, Evanston, Business Management

Master'S Degree, Computer Science