Develop creative strategies for brands and businesses to build their audience and increase user engagement. Define KPIs for each business and build a social & digital strategy to attain these goals. Generate Social Media content, strategy, social branding, and focus on community management. Structuring of website creation, search engine optimization strategies, and E-mail marketing strategies.

Increased the following of Instagram by over 190%, Facebook by 17%, and Twitter by 24% in first 6 monthsTravel around the world to events for social media promotion and real-time engagement Content creationDevelop content implementation strategies to engage the most peopleUtilize social media tools (Sprout Social, Hootsuite, Buffer) to measure analytics and seek areas for improvement

Oversee the day-to-day Community Management of all social platforms for the six locationsManage and track in-store marketing and digital promotion effortsSupport the Marketing team in pushing out relevant promotion content across all social platformsBuilt and managed all the content for the company's website

Develop the systems framework for agreements with other airlines. Analyze reservations created by travel agents to expand business partnerships (i.e. Orbitz, Priceline, Travelocity).Support and train Virgin America ticket agents on the utilization of the reservations system.Managed authorization access permissions in the reservations system.

Developed and delivered professional training to Virgin America ticket agents across the country on functionality of Sabre reservations systems.Develop and prepare simulations for teammates at airport locations.Design operations schedules for management team – managed staffing resources.

Designed analytics detailing overall revenue brought in by VIP guests.Communicate with VIP guests to ensure needs are taken care of at selected airports.On-site management of VIP guests.

Check in guests for their flights and assist with any changes in reservations.Manage the customer flow and board flights at the gates.Ensure that the boarding process of aircrafts meets the time line to meet requirements by airport operations.

Banking management of financial customer transactions.Complied with federal regulations and customer banking confidentiality.Cross-sell bank products and promotions.Built and maintained relationships with customers to determine the best opportunities to meet their needs.

Prepared daily financial / sales revenue and inventory reports.Determined price schedules and in-store promotions.Supervised and trained sales associates.Maintained high-level customer and vendor relations.Oversaw merchandise for sale, inventory stock & requisition of new stock.