Head of Global Onboarding Products

Worked on bringing a world class product to Seen's customers. Team was responsible for end to end customer experience, mobile application, payments, issuing processor, communications, customer activation/retention/churn, and voice of the customer.

Informed's a Series A startup and I was the Head of Consumer Products responsible for helping build Informed's consumer verification products. This includes products related to income, identity, residences, and insurance. Focused on leading the team to leverage AI/ML to lower the cost of credit.During my time here I was able to lead a team to build out and improve on a number of amazing cutting edge models.

- Generating over $xxmillion of Annual Recurring Revenue with ownership of go-to-market strategy, product roadmap, and development of Amount’s consumer lending products (credit card and installment lending) - Responsible for the productization of Amount’s next-generation multi-tenant credit card and installment lending account opening platform utilizing best in class tools - Increased platform revenue by 30% by leading the development of credit card rewards and co-brand modules- Externalized Amount’s platform APIs unlocking Amount’s ability to partner with new market segments- Grew product team from 0 to a group of 7 high performing product managers through recruitment and mentorship

Amount provides financial institutions with a range of products and services designed to deliver a seamless digital and mobile customer experience. Amount includes configurable end-to-end lending products, standalone engines, marketing, risk and data/analytics services, and CRM and portfolio management tools. The Amount platform leverages the technology, intellectual property and capabilities of Avant’s industry-leading digital lending platform. With Amount, banks now have access to a fully customizable platform that includes tools for credit decisioning, fraud prevention, account verifications, risk assessment, marketing and customer acquisition and more. For more information, visit www.amount.com.

Responsible for Amount's Account Lifecycle product that aims to help banks and financial institutions provide best in class servicing for their retail banking products (credit card, installment lending, BNPL, etc)

Responsible for all technical products once a consumer becomes a customer. This included optimizing existing features and making new features happen for the loan/credit card system core systems, digital experiences (mobile and web). Managed a team of 4 top performing product managers.

- Team member #2 on a 6-person team that launched a new credit card product from the ground up in November of 2017 with a run rate of reaching over 200,000 active customers within 24 months- Develop, iterate, and execute on servicing strategies for the entire customer lifecycle from account origination to account charge-off on all servicing channels (Self Service Dashboard, Mobile App, IVR, Email, and Call Center) - Manage business and technical backlog for a team of 3 developers using agile methodologies to execute on new servicing features between Avant’s credit card platform and a 3rd party credit card processor (First Data)- Responsible for the First Data platform and the execution of new and existing features using PCF, ACS, Interface files, etc. - Responsible for revenue generation post issuance via utilization, portfolio line management, and product promotional rates- Responsible for end to end payment remittance strategy for the entire card product over 3 payment channels that processed over $2million in the first 7 months of the product- Manage and develop 4 strategy associates to execute on product roadmapAvant is an online lending platform that is changing the way consumers obtain credit by lowering the costs and barriers of borrowing. Utilizing big data and machine-learning algorithms, the company offers a unique and highly customized approach to streamlined credit options.At its core, Avant is a tech company that is dedicated to creating innovative and practical financial products for all consumers. After securing more than $1.4 billion in funding, Avant was the most funded company in Chicago in 2014.Avant was named to Forbes America's Most Promising Companies list for 2015 as well as Forbes Next Billion Dollar Startups list for 2015.

Managed a team of 4 associates whom were responsible for UK collections performance and strategies- Contact strategies - Champion challenger testing utilizing digital and automated dialer- Call Center Operations - staffing and operational efficiencies - 1st party placement and debt sales - full lifecycle from sourcing to production- Loss mitigation strategies

Focused on UK Collections and Customer Service strategy and operations.

• Analyzed Small Business profitability for Commercial Property, General Liability, Workers’ Compensation, and Auto with a total portfolio size of over $650 million• Acted as the lead underwriting data analyst in a successful rollout of a non-model catastrophe strategy impacting four states and $10 million in premium • Processed and analyzed third party and internal data in order to identify market trends and loss drivers across Small Business• Built SQL queries using various data tables to efficiently monitor and ensure proper execution of new and ongoing Small Business Strategies • Completed a deep-dive analysis on an unprofitable class of business resulting in the exit of business and improved allocation of underwriting capacity • Led an effort to create monthly databases and metrics that increased team efficiency by 10%• Provided underwriting and analytical insight to the working team in order to improve system referral rules • Assisted in the creation of a new referral process which allowed over 60 underwriters to spend more time on critical referrals and higher hazard risks• Produced ad-hoc queries and deep-dive analysis for CNA Small Business and Field leadership teams

• Managed commercial middle market risks ranging from $150,000 to $1.5 million in total premium in order to maximize company underwriting profits • Researched risks and exposures relating to Workers’ Compensations, Property, Auto, and General Liability insurance • Analyzed hazards and financial quality of risks in order to utilize proprietary pricing models• Utilized Excel to evaluate the loss history on accounts in attempt to spot possible trends • Collaborated with territory managers in order to build strong relationships for 7-10 different insurance brokerages and agencies across 7 States in order to obtain new business and maximize profits• Trained underwriting assistant in skills related to identifying key underwriting components

- Assisted the team in analysis of monetary policy, bank regulation, and financial markets of the United States using various indicators provided by the Federal Reserve- Complied charts and tables to better comprehend the data available- Presented to the Professor with the team’s analysis on a weekly basis for 14 weeks

-Analyzed supplier performance data and made recommendations for enhancing the performance level of suppliers -Analyzed Worldwide Sourcing intranet metrics and presented recommendations in order to increase site performance-Negotiated contract terms with suppliers for sourcing opportunities with the use of Emptoris-Researched and reported on possible outsourcing opportunities in Asia, Europe, and Africa from an industry level analysis-Collaborated with various vendors and commodity managers on the ISSAS to make sure all vendors are in compliance with Allstate's standards

-Compiled various reports on equities, mutual funds, and bonds using the Bloomberg station and UBS analyst resources-Communicated with potential clients regarding various products and seminars-Organized multiple seminars for informational and training development of employees-Prepared financial presentations for clients