Eric Yu Email & Phone Number

Toronto, Canada Area

Leading a new kind of startup with two simple, but key objectives:1. Helping organizations transform their product, service and operations in delivering on innovation, efficiency and technology.2. Development of a new AI platform to bridge gaps in the current employee collaboration model and truly make workplaces effective.

Toronto, Canada Area

Achieving double digit year over year revenue growth from existing accounts and new business engagements, my responsibilities including the creation, definition and implementation of strategic initiatives to deliver custom applications and implementation of enterprise software to digitally transform our client's businesses. Responsibilities also include:• Providing Chief Digital Officer and Chief Experience Officer guidance for our clients to bridge the gap between CMO and CIO departments to find optimal solutions that achieve business objectives while optimally solving for technology constraints.• Designing delivery and engagement activities to achieve profitability targets by accurately planning, scoping and delivery oversight while setting high expectations on quality and efficiency of deliverables.• Defining and executing K2 Digital’s capabilities in experience design, encompassing all digital strategy, user experience and creative design service offering. Development of and growth of resources to align to that capability.

Toronto, Canada Area

Leading the Strategy and User Experience teams at K2, I engage with clients in the retail, financial, energy and telecom space to develop digital marketing, business operations and IT strategies. My activities include:•Working with C-level executives and business stakeholders to define business objectives that can be translated into tactical operational, functional and technical requirements with measurable success criteria •Operations design and business process re-engineering for supply chain, manufacturing, retail and financial centric practices•Bridging gaps between business and technical entities in enterprise application configuration and deployment including software in the ERP, CMS, CRM and E-Commerce spaces•Audience engagement, reputation management and brand development through creation and integration of websites, mobile applications, eCRM and loyalty programs•Creation of methodology for employee engagement and productivity enhancement via local and global intranet design•Formation of user first strategies in UI design and information architecture, supported by data driven collection methods in user interviews, surveys, focus groups, usability testing and prototype development

Toronto, Ont

Managing Klick's iPad based application suite, my roll was to represent, manage and deploy sales force enablement tools to marketing clients in the health care and pharmaceutical vertical. Activities included:• Creation and presentation of proposals in response to RFI and RFP's on the product's capabilities, technical features and integration parameters • Ownership of the product P/L including pricing strategy, development and maintenance costs• Feature set and specification design for both front end application and back end integration. Creation and execution of the product road map to release additional applications, functionality enhancements and maintenance for iOS compatibility and bug fixes• Consulting for application deployment and integration into existing customer infrastructure focused mainly on Sales Force based CMS and CRM• Management of all development activities including creative design, user experience, application development and quality assurance. Adherence to schedule and budget

Toronto, Ont

Focusing on the eCommerce portfolio for Sony, MillerCoors and Walmart, I managed a team of 5-7 project managers and 15-20 development resources responsible for the creation and maintenance of various front-end websites and back end fulfillment and content management applications. This included:•Portfolio and program management of eCommerce clients for all aspects of the software development lifecycle, a combined budget of approx. $6M per year•Design and compartmentalization of projects to achieve an overall strategy or corporate objectives, while minimizing project risks and dependencies•Overseeing of all project related activities and resources including creative design, user experience, web / mobile / application developers, media planners and digital strategists

Markham, Ont

Within IBM's Global and Business Consulting Services, I have had the unique opportunity to adopt several different roles, each progressively adding to my skill set and experience. •Lotus Notes development for the creation of asset management and employee workflow and productivity tools• Business process re-engineering for supply chain, inventory logistics and manufacturing operations•Financial analysis on IT capital and expense management •Project management for development and deployment of Lotus Notes based applications