Responsible for streamlining several business processes across the department and teams by developing and implementing Microsoft Power Platform solutions. An essential member of multiple Agile teams, providing experience and knowledge to achieve desired project outcomes. • Automated process of electronic forms to customers for signature and processing signed forms into legacy systems • Converted several Dynamics workflows to Power Automate flows with integration to DataVerse with logging

Responsible for streamlining several business processes across the department and teams by determining current processes, developing and implementing Microsoft Power Platform solutions, and automated RPA solutions (UI Path). • Power Apps projects included, Taxonomy Management, PMO Intake, RPA Intake, Partner Contacts Management, eCommerce Product Management • RPA projects included automating several product ordering processes. Automated processes increasing performance on average 60% more orders processed per day

Reporting to the Chief Financial Officer and responsible for the continuity of IT services, providing strategic direction, technical expertise, and project management. • Help Desk System – Identified the need for a Help Desk system. Researched, and implemented a new system based on requirements within the first 30 days of employment. Gained ability to track issues, problems, and projects. Baseline metrics were documented against set KPI’s, issue resolution times were reduced by 25%• Managed Print Service – Introduced managed print services to service printers’ company-wide, producing a cost savings of 30%, and reduced internal management costs by 15% within the first 90 days of employment• Wireless – Identified oversaturated wireless network. Performed site analysis to determine actual needs. Reduced Wi-Fi associated spend by 92%

• Leading Project Management, documentation, and development of electronic forms and workflows. Working with cross-functional teams to identify manual processes and convert them to an automated process utilizing Microsoft PowerApps, Flow, and SharePoint within the O365 environment.

Reporting to the Vice President of IT, and responsible for the successful delivery of IT projects. Accountable for bringing projects to completion on time and on budget while keeping patient-centered outcomes at the core. • Domain Migration – Developed a plan to migrate staff from three domains into a unified domain. Migrating ad upgrading MS Office suite for 900 staff in six weeks• eForms Solution – Collaborated with cross-functional teams to determine the needs of automated forms to decrease the manual workload on more than 6 departments. Successfully created and developed PowerApps solution for each of the department's needs. On-time, and under their work-time budget• Mobility Vendor Transition –Collaborated with the VP of IT regarding increased expenditures on mobility. Researched and found alternative solutions. Developed plan and was a key role in the implementation across the organization. Reduced spend by an average of 50% per mobile employee. Project was completed on time, on budget, and with keyholder satisfaction

Reporting to the Vice President of IT, and responsible for ten Service Desk staff across three support sites spanning throughout 12 satellite offices. Accountable for staff and timely resolution of all Service Desk requests, issues, problems, and projects. • Analyzed ticket counts to determine the need for increased staffing based on models. The staff model was changed to include an after-hours staff member to successfully accommodate the 24/7 needs of the agency, and customer service surveys increased by 14% within the first 90 days of the new model• ITSM System – Identified the need for a unified ITSM solution after a three-way merger. Identified requirements, found and implemented solutions. Created SOP’s around system and team for the organization. Reduced open incidents by 88% within eight months

Reporting to Vice President of IT and responsible for ensuring timely response and resolution of reported network issues• Developed data reports and acted on the results to aid in critical patient care needs• Created and educated 400 staff on team SharePoint sites across 12 satellite locations• Assisted Service Desk Technicians with high-level escalation issues affecting the network and servers

Reporting to Manager of IT Support Services and responsible for ensuring timely response and resolution of reported network and computer-related issues, developing and maintaining SharePoint environment. Selected accomplishments include:• Created and educated 10,000 staff on team SharePoint sites across 30 satellite locations in various locations• Assisted Service Desk Technicians with high-level escalation issues affecting the network and servers

Reporting to Manager of Infrastructure and responsible for ensuring timely response and resolution of reported network and computer-related issues, developing and maintaining SharePoint environment. Selected accomplishments include:• Created and educated 300 staff on team SharePoint sites across 5 satellite locations in various locations• Mid-level help desk supporting, resolving issues affecting applications and computers

• Supported 500 employees by addressing computer-related problems dealing with network connectivity, printer issues, software upgrades, use of features in Microsoft Windows and Microsoft Office, hardware/software inventory via Track-It software

• Supported 12,000 students and staff by addressing computer-related problems dealing with network connectivity, software upgrades, use of features in Microsoft Windows and Microsoft Office• Managed special projects dealing with backup and recovery services (disk, and system levels), resolving hardware problems and replacing defective equipment• System admin: establish user-id’s, passwords and email addresses for new users on the Microsoft Exchange server; monitored space allocations