Riddhish Shah Email & Phone Number

Having strong believes in Continues Learning, Continues Improving & Continues Growing philosophy to solve challenges of 3P(Product, People, Process).- A critical thinker who defaults to a client-centric approach.- Passionate to Lead & Manage the Customer Implementation & Support Team including hiring, training, coaching & mentoring team members to ensure high performance & achievement of department goals, SLAs & KPIs.- Developed & Maintained strong relationships with Customers Success Teams & Customers directly, working collaboratively with them to understand their needs & proactively addressed any concerns or issues.- Identified various opportunities to improve customer experience & worked with Product Development Team to develop & implement solution to meet customer needs.