Eriel Shayne Nash, Mba Email & Phone Number

Seattle, Wa, Us

After taking over the IT division, and taking stock of the environment, outlined a three-year strategy to upgrade, maintain, and secure two, enterprise-grade, IT data centers to increase stability and accessibility to core business applications for 15 remote locations. This necessitated increasing staff by 150%, taking a disproportional 286:1 IT staffer to employee ratio down to a lean, but more manageable 144:1, resulting in a decreasing of average ticket closure from 4 days to 24 hours. As IT responsiveness and availability increased, led the department through a 72% increase in ticket load over two years in conjunction with taking over the mobile deployment operations, all while maintaining a service availability commitment of under 48 hours, and managing over 1,400 endpoint devices for 1,150 employees. With full control over a 7-figure IT spend, optimized overhead by altering contracts and asset acquisitions from CAPEX to OPEX cost allocation, where appropriate, that most aligned with the CFO’s fiscal objectives. Unraveled a complex, and overly general IT overhead GL account, and accurately reallocated direct costs to each division that provide service to billable clients, thus adding a greater transparency and accountability to each business unit’s PL report.♦ Cybersecurity, budgeting, forecasting, vendor relations, and overall technology alignment with business strategies♦ VMware vSphere/vCenter virtualization (5.5-7.0)♦ Microsoft Exchange Servers 2010 & 2016 (multi-site, DAG)♦ Microsoft Servers 2008-2019 (domain controllers, multi-site)♦ NetApp NAS & Pure (all-flash) Storage multi-site storage and DR replication♦ Cisco Catalyst and Nexus layer 2 and layer 3 switching♦ Citrix XenApp / VMware Horizon (with View) remote/virtual desktop solutions

Providing IT consulting to small businesses and the SOHO user base, encompassing custom machine building, firewall and database management, installation of, and training on, Microsoft Windows Server (versions 2000-2012, Active Directory, domain controller configuration, DHCP, DNS, Terminal Services, VPN, Security/Group Policies) and Windows desktop operating systems, malware/virus removal and prevention, hardware and software troubleshooting. ♦ Granted full 24/7 access to offices containing sensitive data in the legal, engineering, and real estate industries to manage their servers, data, network, and security needs during evenings and weekends to minimize company downtime. ♦ Educate clients on the need for proper network/file/wireless/server security and disaster recovery by illustrating the opportunity cost of downtime and training staff to adopt industry best practices. ♦ Insure continuous critical business operations by implementing UPS systems, RAID, hot/cold-swap server disks, offsite backups, network load balancing, ISP failover, and remote network access solutions.♦ Adviser/manager for company branding/consistent messaging with germane domain name registration, website creation, maintenance, and analytics, domain email forwards and DNS management (subdomain redirects, MX, A records, CNAME, PTR) routing for individualized marketing campaigns. ☛ http://business.eriel.com

Seattle, Wa, Us

Technology Management MBAhttp://www.foster.washington.edu/academic/tmmba/Pages/TMMBAHome.aspx

San Luis Obispo, Ca, Us

Designed and implemented the corporation’s IT infrastructure, policies, budget and strategic future planning. Maintained security on Windows Domain Controllers (Windows Server 2000-2008), file servers, Active Directory, DHCP, DNS, SQL database, mail servers, enterprise firewalls, site-to-site and remote VPN access across six offices. Managed all phone and alarm systems, physical premises access, and all vendor contracts pertaining to technology commitments.Business accomplishments include:♦ Initiated and drove a thorough financial audit of technology spending and contracts across all offices saving the company $50,000 in the first fiscal year of implementation. ♦ Created and implemented new reporting strategies within the medical billing submissions/financial auditing processes reducing the time to discover potential revenue delays by 97% (3 days vs. 90 days).♦ Performed corporate payroll and tax processing responsibilities when HR was unavailable.Technical accomplishments/functions include:♦ Led and managed a custom, in-house, HIPAA compliant, software development project (hands-on systems analysis, use case identification, database design, Agile/Scrum methodology, project management) for electronic medical record submission and billing functions. ♦ After thwarting several brute force crack attempts from Spain, Ukraine, and Egypt on public mail servers, partnered with Interpol investigations using server logs and network tracing evidence to help bring the perpetrators to justice. ♦ Architected and implemented a multi-redundant, disaster recovery/data backup strategy saving hundreds of accounting hours by restoring lost data from off-site repositories when financial software corruption occurred.♦ Configuration and maintenance of Windows (PDC/BDC/Terminal/DNS/DHCP/SQL) Server/client environment.♦ Configuration of enterprise routers and firewalls (SonicWALL/Cisco) and VPN hardware, including fail-over and load balancing.

San Jose, California, Us

♦ Nurtured and strengthened OEM partnerships as primary liaison with HP and IBM senior engineers/decision makers on software delivery contracts to bring about mutually desired strategic outcomes.♦ Built and installed file servers (Windows 2000-2003) for entire global support team, including all maintenance, network access, security protocols, DNS, Active Directory, and backups. Support teams’ turnaround times, and efficiencies were dramatically increased with authoritative, common, centralized file access.♦ Designed and created an intranet support site for technical support teams across 4 continents to access the definitive release notes, patches, tech notes, utilities and software that brought several scattered groups into one large effective support team with a unified knowledge base. ♦ Championed bug resolution and product enhancement requests for corporate clients and field installations by liaising with both end-user and partner engineering teams. Prioritized and managed the full resolution chain that decreased response times on all requests increasing customer loyalty and satisfaction.♦ Resolved 2nd level technical escalations, created release notes/technical bulletins, assisted with QA and testing functions as needed. ♦ Travel-to-site and train OEM technical teams on VERITAS Software applications.

Basking Ridge, Nj, Us

Installed, tested, and maintained T-1 circuits for corporate clients and reported to regional directors our department’s performance and that of our partners’ on-time delivery statistics.♦ Attained key strategic role in Windows NT4 rollout for facilities’ computers, dramatically lessening the project timeline for limited IT staff.♦ Developed reporting schema for all telco loop orders and escalation status for department and provided key managers with this real-time data. These quantitative tools heightened understanding of bottlenecks and resource allocation issues not previously isolated. ♦ Optimized nationwide interactive training facilities by taking over point of contact role for all scheduled training at the facility. Previous disorder was eliminated and a perfect track record was experienced.

Carlsbad, California, Us

Trained all customer service staff on the technical aspects of products (electrical/electronic filtering and surge suppression equipment) and field installations, and handled all 2nd level technical escalations.♦ Created new technical support department to address field issues; encompassing training, diagrams, and troubleshooting techniques, insuring a consistent uniform message, voice, policy and procedure for clients.♦ Volunteered and became a key member of ISO 9001 certification process. As liaison to several different departments and knowledge of their challenges, final certification came about more quickly. ♦ Raised alerts when product issues were discovered in the field, formed and led teams to find solutions, brought necessary skills and labor force to bear for quick resolution and product redesign, resulting in fierce loyalty of dealers and distributors as they saw their input directly affect product specifications.♦ As manager of the test and repair department, developed, analyzed, and presented to management the first-ever data and reporting structure on field failures. Employed this data to recommend strategic product decisions, not only on design, but on profitability across all product lines.♦ Assisted IT departments in hardware/software upgrades and providing first point of contact for technical support on computer/network related issues.

Master Of Business Administration (Mba), Technology Management Mba

Bachelor Of Science (B.S.), Business Administration, Management Information Systems (Mis)

Associate Of Arts (A.A.), General Studies

General Studies