Eri Ishikawa Email & Phone Number

Switzerland

Zurich, Switzerland

I guide companies and individuals in achieving lasting change using a simple and unique change method that saves time and resources. Equip professional change makers with the knowledge and skills to confidently lead their next change project.

Zürich Area, Switzerland

In this role, I led Change management team for global Office 365 project to transform the organization to be more agile and to advance Digital Workplace. Also, I have built Change enablement framework across IT projects. Key Contributions:• Plan, develop, and execute Change Management Strategy successfully by leading six project members• Design Champion program for Office 365, and on-board & train more than 100 Champion members• Facilitate Change management activities including Use case exchange, Discovery, and Q&A sessions monthly

Zürich Area, Switzerland

I held three progressively responsible roles within this global organization. I conducted strategy planning and execution for numerous multi-million-dollar, multi-year projects. I drove continuous improvement by collaborating with key stakeholders to define requirements, identify problem issues, conduct analyses, and develop solutions.Key Roles:Senior Consultant – Property & Casualty (P&C) Operations and Consulting Reinsurance, 4/2015 to 11/2018• Managed international consulting team in multi-year project to implement global operational Reinsurance strategies.• Reduced labour requirements by 30 full-time employees and cut system maintenance fees by $2M through leadership of global business intelligence project to streamline and automate generation of business performance information.• Partnered in leading origination program to enhance performance and client relations by digitizing client and prospect files and improving access to relevant client and market data.Senior Business Analyst – Group Underwriting Strategy, 12/2010 to 3/2015• Conducted analysis of $2B in global P&C premiums over three-year period and reported results to Executive Committee along with results of multiple ad-hoc underwriting related analyses.• Managed analyses of underwriting portfolio across three business units to define individual portfolio performances and offer executable directional recommendations to senior leadership.• Utilized key metrics to benchmark company against peers to define corporate position and identify areas for improved performance.Senior Information Delivery Specialist – Global IT, 10/2008 to 11/2010• Managed team of four corporate and vendor Business Intelligence analysts. • Replaced more than 1.8K legacy reports with 60+ standardized Business Object reports.• Optimized outcomes through prioritization of change requests and collaborations with project members to manage releases.

Zürich Area, Switzerland

In this role, I orchestrated the collection and analysis of product requirements for business solutions and managed the development of applications for this start-up travel agency. I conducted extensive and systematic testing to improve the booking platform and maintain quality. Key Contributions:• Generated initial positive cash flow by managing development of first white-label travel booking engine.• Supported business growth through marketing efforts at international meetings focused on acquiring suppliers to expand service offerings.

London, United Kingdom

Whist holding this position, I conducted ad-hoc analyses to evaluate company performance. I created business summaries periodically to ensure competitiveness of corporate offerings and pricing. Key Contributions:• Delivered information supporting average annual growth of 30% in Europe.• Automated periodic business summaries to enable account managers to review more efficiently.• Incorporated key business input into design of budgeting and forecasting models.

Zürich Area, Switzerland

In this earlier career role, I managed the process to standardize data and assure quality of online analytical processing (OLAP) reports to secure enhanced insights into customers to support a global customer relationship management (CRM) project. I drove effective decision-making for the CRM project based on enhanced customer data. Key Contributions:• Conducted analyses of repeat customer spending patterns to recommend enhancements to royalty programs for increased revenues.• Facilitated workshops at 24 hotels globally to present project vision and onboard and train staff for product launches.

Master Of Business Administration (M.B.A.), Executive Mba

Master'S Degree, Hospitality Administration/Management

Master Of Engineering - Meng, Management Science, Concentration In Tqm

Bachelor Of Engineering - Be, Management Science, Concentration In Tqm