Erik Allison Email & Phone Number

Portland, Oregon Area

Create/delete/update Active Directory, Microsoft Exchange, Agile, and Clearquest accounts.Creating and maintaining both internal and cell phones through Avaya Tools and use of ATT website for cellular activity.Provide new systems and upgrading them to employees when necessary, including imaging and copying files over and getting all programs moved as.

Provide incoming phone and email support for customers of Yahoo! Small BusinessSupported all YSB products including Domains, Business Mail, Web Hosting and Merchant Store accounts.Also part of the High Grossing Merchant Support teamResponsible for tracking common support issues and creating bugzilla tickets for any high grossing merchant accounts that.

To provide technical support for any tickets that we received that could be done remotely. Using either phone, email and/or Dameware to log into the customer's PC.Supported Dell/IBM hardware including laptops, desktops and some printers.Supported Microsoft Office, Publisher, Project, Visio, Lotus Notes, multiple Adobe products, Remedy, Crystal Reports.

Provide technical support and training for Welch Allyn Beaverton. Software and hardware including:Active Directory, Microsoft Windows XP/2000, Microsoft Office 97/200x, Microsoft Frontpage/Visio/Access/Project, Lotus Notes/Easy Sync Pro, Norton Ghost, McAfee Antivirus 7.x-8.x, Adobe Creative Suite/Acrobat, Agile, SAP, AT&T Global Dialer and some Welch.

Provide technical support and training to executive members of Radisys and their administrative assistants. Also provided support to our Oregon; and worldwide sites. For all Radisys Corporation software/hardware including: Microsoft Windows XP/2000, Microsoft Office 97/200x/XP, Microsoft Frontpage/ Visio/Access/Project, Lotus Notes, Norton Ghost/Antivirus.

Provide technical support and training to healthcare customers (physicians, patients and clinic staff) for Medscape's Internet products, including troubleshooting and resolving technical issues. Medscape' Internet products include: Medscape Encounter, a Web-enabled electronic medical record systemAboutMyHealth, an online physician-patient chart access and.