Erik Andersén Email & Phone Number

Stockholm Metropolitan Area

Stockholm, Stockholm County, Sweden

As Customer Resolution and Complaints Manager I waa responsible for customer dissatisfaction, handling and follow-up of cases that couldn't be resolved at first or second contact. That included communicating with customers or their legal counsel. On a daily basis I amassed and assessed data which I analyzed, evaluated and created reports for teams and presented them on a Nordic level.I provided Product Managers with reports detailing trends to proactively mitigate- and highlight risk areas in their processes.As an active and flexible collaborator I worked with several departments to assist either with consultation or data analysis of aspects relation to complaints. My role included improving structure for Customer Complaints and with that, implementing controls and processes to ensure compliance and best practice.To ensure quality I designed and performed training in Complaints handling.

Solna, Stockholm, Sverige

Displaying my abilities in written communication I was asked to join a group responsible for the written communication on the official Facebook account. Here I assisted cusomers in real time and influenced published content. I was also a joint editor of a customer forum on the website which has recently been replaced by a FAQ. My team was also tasked with creating an index of templates to facilitate a faster response rate on questions posted both through the customer portal and Facebook page.

Solna, Stockholm, Sverige

Started out providing customer support to clients over the phone, handling loan applications and selling insurance among other things. I was noticed for outstanding customer service as well my handling of disgruntled customers. This landed me an assisting role with our Customer Complaint Agent, resolving complaint cases to a high standard.

Stockholm, Sweden

Worked with B2B sales in the segment 0-30 employees, primarily by way of phone or e-mail.Established a customer portfolio utilizing Customer Success and Customer Journey.

Farsta, Stockholm County, Sweden

At Tele2 I sold phones and phone subscriptions exclusively to private customers and companies . We also handled service and problem-solving for customers that had difficulties with their new phones and cases in the event that a customer was dissatisfied with something. I shared responsibilities that covered opening and closing of the store, Security alarms in the facility and on products, handled deliveries (in and outgoing) and inventory. When the store manager was away I was left in charge.Worked with a budget and continually reached the targets set for the different parameters we were judged on.I got awarded Best Salesman of The Month, our group to the Best Store of the Month and we won several sales competitions.

Bromma, Stockholm County, Sweden

During my years at El-Giganten I worked at the department responsible for Computers & Mobile Phones. I sold products, phone & internet subscriptions and services to private customers and Company’s alike.I was made specialist and second in charge during my second year and from then on I was responsible for placing orders, inventory, campaign advertising, maintenance of security alarms, personnel, and customer cases.Worked with a budget and had was named Insurance Salesman of the Month several times during my time there

Philosophy

Art History, Criticism And Conservation

Leadership & Teambuilding

Specialized Internal Leadership Class Focusing On Leadership Psychology Provided by El-Giganten

Leadership & Teambuilding

Internal Leadership Class Provided by El-Giganten

Leadership & Teambuilding

Internal Leadership Class Provided by El-Giganten

Cat 1, Leadership & Teambuilding

Internal Leadership Class Focusing On Sales Provided by El-Giganten

Education record

Gymnasieutbildning, Bild & Form