- Leading End-to-End Management: Expertly managing multiple complex Tech Support projects simultaneously.- Comprehensive Project Planning: Developing detailed project plans encompassing timelines, milestones, resources, and deliverables.- Effective Stakeholder Communication: Coordinating and aligning project objectives by communicating with stakeholders at all levels to gather requirements.- Project Success Focus: Defining project scope, goals, and success criteria in collaboration… Show more - Leading End-to-End Management: Expertly managing multiple complex Tech Support projects simultaneously.- Comprehensive Project Planning: Developing detailed project plans encompassing timelines, milestones, resources, and deliverables.- Effective Stakeholder Communication: Coordinating and aligning project objectives by communicating with stakeholders at all levels to gather requirements.- Project Success Focus: Defining project scope, goals, and success criteria in collaboration with leadership and cross-functional teams.- Proactive Progress Monitoring: Regularly monitoring project progress to identify and address potential risks or issues.- Resource Allocation Management: Efficiently allocating resources across projects based on priority and criticality.- Alignment with Workplace Technology Program: Contributing to the broader Workplace Technology Program portfolio to ensure strategic alignment. Show less

- Managed Japan and Manila support IT teams and managed projects for the tech support team.- Provide exceptional customer service and technical support for Atlassian internal employees.- Led and motivated cross-functional teams to drive projects for the cloud telephony services ofAtlassian using the Zoom platform.

The Workplace Productivity Regional Senior is responsible for:- Conduct weekly one on ones with Workplace Productivity Analysts in their respective offices/regions.- Ensure tickets are resolved in a timely manor and are distributed in a balanced fashion.- Ensure help channels and support emails are responded to.- Be the escalation point for issues the team requires help on.- Work through issues with team members who may be stuck on a technical level.- Work with me in… Show more The Workplace Productivity Regional Senior is responsible for:- Conduct weekly one on ones with Workplace Productivity Analysts in their respective offices/regions.- Ensure tickets are resolved in a timely manor and are distributed in a balanced fashion.- Ensure help channels and support emails are responded to.- Be the escalation point for issues the team requires help on.- Work through issues with team members who may be stuck on a technical level.- Work with me in ensuring projects team members are working on are tracked and completed within their appropriate time frames.- Provide the Workplace Productivity Manager updates as needed regarding any current issues. - Keep the Workplace Productivity Manager updated on team development and ongoing office/regional issues during weekly one on ones. Show less

Identified areas for process and productivity improvements.- Provided desktop support for both technical and non-technical users.- Assisted with projects involving the roll-out of new productivity services for staff.- Documented key procedures and maintained documentation according to standards.- Supported VOIP and Video Conferencing systems.

- Provided 1st and 2nd level global office support for software, hardware, and enterprise applications.- Managed user accounts and maintained ticketing system.- Analyzed requests and ensured resolution.

- Served as the single point of contact for application packaging and deployment in APAC.- Managed enterprise application packaging, testing, and deployment.- Mentored new hires and led a team of 5.

• Working as a Contractor for the HP Service Delivery Team. • Followed ITIL and ISO/IEC standards for software and IT service management.• Managed application packaging, deployment, and 3rd level support for GRAD Certified applications.• Created scripts for application execution and monitored progress.• Ensured software quality through rigorous lab testing.• Facilitated GRAD New Hire Training.

• Works as a Contractor for HP Service Delivery Team.• MS Office 2007 Deployment to enterprise.• Creates/Updates reports on the progress of the Project.• Monitors software removal in the Windows OS environment.• Perform software compatibility testing with the application owner for MS Office 2007.

Provides support to users and customers through calls, chat and email regarding internet connectionissues.• Supports Level 2 escalation.