Responsible for ensuring that technology assets are tracked, recovered, deployed, and retired in a controlled manner as well as fulfill requests for ordering hardware/software. Audit existing technology assets out in the field to ensure company assets are accounted for properly. Identify, investigate, and correct issues with existing systems as needed. Prepare new technology hardware for future deployment in order to streamline asset replacement.

Maintained and upgraded hardware/software at 26 different locations with a user base of 1800+ users and 800+ computers. Managed permissions and licensing of software and network drives in the Windows environment on a user-by-user basis, reliant on position of staff member. Identified, investigated, and troubleshooted issues presented on a help desk in a quick and timely manner. Contacted and explained solutions to users in a clear and helpful manner through email, phone calls, and in-person. Managed the help desk productivity and increased solution turn-around time for multiple team members. Facilitated the addition, merging, and decommission of different software/hardware standards in the technology environment. Identified possible problematic software/hardware structures and changed them before failures presented themselves. Maintained in-use licensing to prevent company from overspending on unused software licenses. Managed a proper asset tagging system to prevent company assets from being lost or stolen.