Erik Carmel Email & Phone Number

Charleston, Sc, Us

North Charleston, South Carolina, United States

Charleston, South Carolina Metropolitan Area

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Compiled data and reviewed information for accuracy prior to input.Completed data entry tasks with accuracy and efficiency.Identified data entry errors and reported to necessary departments.Managed and responded to ETO technical support needs. ex. Password Resets, System Requests. Reviewed completed work for compliance with regulations.ETO (Efforts To Outcomes) Database Administrator Compiled information and input into ETO database. Used IndustrySafe and Box to create reports to prepare for CARF audit and update compliance efforts. Manged over 20+ ETO request per day

Charleston, South Carolina Area

Conducted pre-screen eligibility process for program applicants through referral, phone and walk-ins. Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines. Explained eligibility requirements, application details, and competed intake assessment. Educated potential participants on available services and processes to engage in program. Identified service gaps and located needed housing and work placement resources for individuals. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports. Entered data into ETO system according to formatting standards. Produced monthly reports using advanced Excel spreadsheet functions. Compiled information and input into ETO database. Reviewed completed work for compliance with regulations. Tracked and maintained records for Intake department.Determined eligibility for counseling and referral for over 20+ clients daily

Charleston, South Carolina Area

Organized and managed program development from conception through successful execution.Orchestrated smooth and efficient program development by collaborating cross-functionally across departments. Entered data in ETO system and handled database maintenance.Gathered and organized printed materials required for program participation. Reserved classrooms and meeting rooms across campus for program activities and managed room list. Tracked department course registrations and class lists via ETO software. Manged over 50+ customer calls per day..

North Charleston, South Carolina, United States

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Adhered to company policies and scripts to consistently achieve call-time and quality standards.Answered over 200 calls per shift to meet fast-paced call center demands.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity..Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Charleston, South Carolina Area

Communicated effectively via telephone, email and in person with prospective customers.Understood and thoroughly explained services provided to customers and potential customers.Updated, entered and reviewed customer data.Reviewed statistic enrollment data and prepared reports.Met or exceeded enrollment and retention goals consistently.Maintained physical and electronic student files.Helped students complete applications and navigate admissions processes.Created and followed call scripts and flows to maximize effectiveness.Reached out to applicants via calls, texts, emails and social media.Determined eligibility for counseling and referral for over 30+ clients daily

Charleston, South Carolina Area

Supported admissions process through application review and student registration.Answered phones and maintained student records for education department.Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.Determined eligibility for counseling and referral for over 20+ clients daily

Associate'S Degree, Network Systems Management

Activities and Societies: Phi Theta Kappa

Associate'S Degree, Cybersecurity

Activities and Societies: Phi Theta Kappa