Erik Casarez Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

- Guided clients through a 12-week Intensive Outpatient Program, administering scheduled group sessions and individual therapy appointments- Supported patient cases within daily operations including but not limited to discharges, aftercare referrals, provider matching, engaging clients exceedingdaily KPI and utilization goals- Collaborated with finance.

Austin, Texas, United States

- Strategically spearhead initiatives to uncover appointment availability resulting in 15% increase in the utilization- Facilitated as liaison between providers, support and senior leadership bridging gaps of communication between departments- Develop projects and trainings that boost morale and catalyze an increase in productivity realizing a 45%.

San Antonio, Texas, United States

- Prioritized tasks in order of significance and urgency to eliminate the statute of limitations and other issues consistently creating methods to efficiently avoid losing claims by calling clients to obtain and convey information- Enforced proper allocation of funds, accurate processes, and administration of benefits on unpaid claims while maintaining.

San Antonio, Texas Area

- Reengineered and maintained a document database system to increase employee comprehension and productivity- Neutralized escalated member, broker, and provider interactions by demonstrating empathy, positive reinforcement, and patience in problem-solving- Developed, delivered and ensured adherence to a tailored training curriculum to new and tenured.

• Administer dental benefits and claims information to members
• Assist in the development and training of current and future employees
• Meet quality and quota metrics for customer service calls
• Investigate and facilitate claims processing for dental providers

San Antonio, Texas Area

• Pitch ideas that capture the music scene in San Antonio
• Create thorough previews of upcoming concerts and events
• Report on up-and-coming artists in the community

• Write five music news assignments once a week
• Reflect on news stories and add own editorial commentary
• Provide news through entertaining but informative writing

Bachelor'S Degree, American Studies

Bachelor'S Degree, Journalism