Erik Collins Email & Phone Number

Linthicum Heights, Maryland, United States

-Led development and research for the creation of internal tools to maximize efficiency when accessing information for customer support leading to a 130% increase in productivity for specific sectors-Worked directly under a supervisor to assist in project development and final checks to improve quality of work-Created weekly reports of internal business findings including the fields of marketing, sales, and customer support

-Lead multiple office hour sessions per week to enhance understanding of microeconomic principles for 400+ students-Spearheaded 1-on-1 personal mentoring schedule to support struggling students with additional sessions tailored to specific requests-Collaborated with a lead instructor and an additional 10+ teaching assistants on a weekly basis to create and refine teaching plans in order to identify internal and external inefficiences

College Park, Md

-Managed official matches ensuring strict adherence to mandated rules and regulations-Demonstrated impeccable decision-making and impartiality under high-pressure situations-Improved flow of matches by communicating effectively with players and fellow team members

Ellicott City, Md

- Coordinated food orders and ensured timely and accurate delivery of dishes to customers- Responded promptly to customer requests and addressed any issues or concerns- Worked efficiently under pressure in a fast-paced and demanding environment