-Screen HP customers worldwide against restricted party list (RPL)-Analyse the export and import regulations (such as Sanctions, embargoes countries or entities and restrictions)-Coordinate with other Global Trade teams on classification and licensing matters-New projects test and implementation-Monthly performance metrics-Escalate issues according to process guidelines

-Provided customer service operations by expertly utilizing SAP S/4HANA to process purchase orders, customer inquiries, tracking numbers and more.-Maintained customer satisfaction by proactively creating weekly Excel reports, e-mail communication and weekly meetings with clients.-Managed customer relationships with B2B, SMB and Corporate clients from the United States and Canada using various CRM tools such as SAP, Dynamics 365 and Sales Force.Aptitudes: Customer Support · Business-to-Business (B2B) · Sales Order Processing · Product Management · Customer Relationship Management (CRM) · Sales