Professional Experience:Supervisor of Field Support (North-Eastern USA) BD/Parata Systems, LLCLeading a team of 24 field engineers, ensuring their success in meeting pharmacy automation needs; driving long-term customer satisfaction leading to recurring revenue through implementation of additional hardware and consumables. Utilizing direct communication, Salesforce CRM and Power BI reporting to demonstrate and enhance efficiencies in field support.Utilizing a goal-oriented, positive reinforcement servant leadership style, resulting in increased employee satisfaction, productivity, and long-term retention.Adapts swiftly to changing circumstances, maintaining composure during high-pressure scenarios and fostering a stable, supportive environment within the team; translating to increased customer confidence in my team of Field Support Engineers.Established direct relationships with key accounts in the Northeastern USA, cultivating a reputation for delivering outstanding customer service and commitment to positive outcomes, regardless of initial circumstances.Proactively engaging with customers to promptly address concerns through call center, advanced technical support and Field Support Engineer escalations; meticulously documenting interactions for comprehensive issue resolution.Continually mentoring my team of Field Support Engineers through complex professional and technical scenarios, reviewing and approving expense reports and timesheet data prior to submission to accounting/payroll, working cooperatively with project management team to optimize resources for hardware installation and software upgrades.

Delivered advanced on-site and telephonic technical support to Field Support Engineers, ensuring seamless servicing and repair of intricate pharmacy automation equipment and computer systems.Conducted comprehensive training sessions for pharmacy staff, imparting expertise in the operation of complex pharmacy equipment to optimize functionality.Inspected and approved operational quality of system equipment post-maintenance and repair, adhering to rigorous quality standards.Led new project teams, offering valuable insights during installations, maintenance, and repairs of complex medical equipment.Played a key role in the creation and updating of technical information, enhancing resources utilized by field engineers.Provided advanced-level technical support through on-site servicing and repair of complex medical equipment and systems.Led project teams as needed during the installation, maintenance, and repair of complex medical equipment, contributing technical proficiency.

Delivered advanced technical support through on-site servicing and repair of intricate pharmacy automation equipment and systems.Conducted thorough inspections, ensuring operational quality met stringent standards, and approved system equipment accordingly.Took a leadership role in new project teams, contributing technical expertise during installations, maintenance, and repairs of complex medical equipment.Played a key role in creating and updating technical information, enhancing resources for field engineers.Demonstrated proficiency in on-site servicing and repair of complex medical equipment, optimizing system functionality.Upheld high standards by checking and approving the operational quality of system equipment in adherence to established protocols.

Offered advanced phone and hands-on technical support to Field Support Engineers, ensuring prompt and effective resolution of complex issues.Demonstrated expertise in diagnosing and troubleshooting technical problems remotely and on-site.Provided clear and concise guidance to facilitate the resolution of technical challenges, contributing to the overall efficiency of field operations.Collaborated closely with Field Support Engineers to understand and address unique technical requirements.Stayed abreast of industry advancements to enhance technical knowledge and support capabilities.Maintained a proactive and solution-driven approach, fostering a culture of continuous improvement within the technical support team.

Provided advanced technical support through on-site servicing and repair of sophisticated pharmacy automation equipment and systems.Conducted rigorous inspections to ensure operational quality, meticulously approving system equipment in adherence to established standards.Took a leadership role in new project teams, contributing technical expertise during installations, maintenance, and repairs of complex medical equipment.Played a pivotal role in creating and updating technical information, enhancing resources for field engineers and ensuring up-to-date knowledge.Demonstrated proficiency in on-site servicing and repair of complex medical equipment, optimizing system functionality.Checked and approved operational quality of system equipment, upholding stringent quality standards in every aspect of the process.

Diagnosed and repaired 2 and 4-cycle engines, demonstrating expertise in both gasoline and Diesel-powered trucks, as well as construction equipment.Established and nurtured meaningful relationships with multiple part vendors, streamlining order processes for efficient and fiscally responsible equipment repair/replacement.Successfully reduced capital expenditure by implementing strategic procurement practices.Demonstrated proficiency in troubleshooting and resolving issues to optimize the performance of various engine types.Contributed to the overall efficiency and functionality of equipment through thorough diagnosis and effective repair strategies.Collaborated with cross-functional teams to ensure seamless integration of repaired or replaced components.