In my current role, I play a pivotal part in addressing inventory discrepancies and reconciling data between internal and external stakeholders' ERPs within the supply chain. Collaborating with internal stakeholders, I developed Standard Operating Procedures (SOPs) and coordinated cross-functional tasks, contributing to the optimization of inventory management processes. My data-driven approach was evident through the use of SQL scripts and Google lookup dashboards to analyze trends and operations within the inventory. I showcased adaptability by recommending and implementing adjustments to standard operating procedures in response to evolving inventory management requirements. Notable achievements include efficiently centralizing and migrating SOPs from G-Docs to organized Google Site Pages, enhancing accessibility and clarity within the supply chain. I successfully reconciled over $957k in inventory, skillfully issuing credits for just 9%, resulting in substantial savings equivalent to $872k for the company. Additionally, I conducted User Assessment Testing for external stakeholder tools, collaborating with Engineering and Global Partner Support to ensure seamless functionality. My technical contributions involved developing multiple SQL scripts using Google Big Query (GBQ) to monitor units in the Fulfillment Network, contributing to faster resolution times in streamlined investigation processes. I earned a strong reputation among leadership and actively supported large-scale investigations related to outbound opportunities in the supply chain.

In my role as an Ocean Freight Operations Associate, I effectively handled intricate supplier and vendor-facing issues within a ticket-based system, showcasing my proficiency in supply chain operations. Utilizing SQL scripts and Google dashboards, I analyzed Ocean market trends and monitored order status, illustrating a comprehensive understanding of supply chain dynamics. I demonstrated adaptability by suggesting and implementing adjustments to standard operating procedures in response to evolving Ocean Market requirements. Noteworthy achievements include the streamlined centralization and migration of Standard Operating Procedures (SOPs) from G-Docs to consolidated Internal Sites, significantly improving accessibility and organization in the supply chain. Additionally, I collaborated with Engineering, Ocean, and Asia Operations to optimize Origin Port Code request processes and initiated a Culture Committee, promoting collaboration and team engagement. On the technical front, I developed multiple SQL scripts for tracking Stock Purchase Orders (SPO) and crafted a script for SPOs destined for Dedicated Break-Bulk Facilities (DBF), enhancing visibility post-arrival in the supply chain.

In my role as a Replacement Parts Operations Associate at Wayfair, I enforced compliance with company policies and procedures among suppliers, overseeing the fulfillment of replacement parts within the supply chain. Utilizing data analytics, I optimized productivity and maintained accountability standards with suppliers, thereby enhancing overall efficiency. Demonstrating adaptability, I flexibly adjusted to changing standard operating procedures to align with dynamic demand in the supply chain. My achievements include proposing inventive solutions to enhance workflow and visibility in work templates, contributing to an improved supply chain experience. Additionally, I devised a personal productivity tracker using reverse performance OKRs, consistently meeting and exceeding performance goals. Further, I actively participated in a focus group dedicated to implementing enhancements for a better employee experience within the realm of Replacement Parts Operations.

In my role as a B2B Case Manager, I employed internal tools to diagnose and address freight-related issues for B2B clients, providing ongoing support throughout the entire lifecycle of customer orders. I maintained top-notch B2B customer service support through various communication channels. Notably, I played a key role in an internal pilot for B2B Case Management, surpassing set goals and offering valuable feedback to resolve bugs. My dedication to excellence was acknowledged with two Wayfair Amethyst Awards in February 2020 for consistently delivering excellent customer service. Additionally, in January 2019, I took the initiative to pioneer the establishment of the inaugural Case Management Team in Brunswick, contributing to the enhancement of operational efficiency and customer support in the organization.

In my capacity as a Customer Sales and Service Representative, I consistently delivered exceptional customer service support through both phone and email channels, aiming for best-in-class assistance. I actively sought out innovative solutions for customer support needs, ensuring satisfaction with out-of-the-box problem-solving. My commitment to ongoing education on service practices and procedures contributed to enhancing the overall quality of support provided. My achievements in this role are noteworthy, including attaining the prestigious Road to Gold award in August 2018 for achieving the highest Net Promoter Score, reaching an outstanding 5.0 out of 5.0 against the target. In December 2017, I earned the esteemed Wayfair Amethyst Award in recognition of consistently delivering excellent customer service. Additionally, I received performance-based bonuses for the 2nd, 3rd, and 4th quarters of 2018, exceeding performance metrics with an impressive 106% to goal.