Plan organize and develop training curriculum, and programs to meet training requests. Analyze learning needs and partner with subject matter experts for preparation of course content development. Track and analyze training programs by examining learners satisfaction levels, proficiency testing, and job performance.• Collaborate with subject matter experts to perform needs assessments and identify tasks needed to meet customers training requests/needs. Develop clear and measurable learning objectives. Plan project size and appropriate curriculum to deliver a variety of blended learning solutions.• Complete all ID phases in the ADDIE Model.• Consult and review design training materials with the assistance of the sme. Develop graphics and audio/visual elements to enhance multimedia presentations. Utilize a combination of authoring tools to create blended learning solutions that can be delivered and accessed over multiple channels.

Responsible for supervising assigned staff and participating in the activities involved inpreparing and providing quality formal, informal, one-on-one, and on-the-job training fornew client support staff; responsible for supervising and participating in the completionof training documentation (i.e. training type logs, operations reports, transfer logs, etc.);responsible for proactively overseeing all activities involved in quality resolution oftraining and performance issues, coordinating with appropriate departments to determinepositive solutions that increase client satisfaction; ensuring adherence to companypolicies and procedures

Addressed brand identity needs and strategically implemented multi-channel marketing plans for multiple external clients including ESPN, the United States Olympic Committee, Footlocker brands and Champs Sports. Increased sales of ESPN category through visitor data analysis, capitalization of SEO options, comprehensive multi-channel marketing initiatives.Utilized Coremetrics and e-Dialog data (unique visitors, click, keyword searches etc.) to merchandise Footlocker.com partner brand websites and to create relevant email campaigns, banner advertising and product showcases.Created and presented successful ROI's and competitor analysis for strategic marketing initiatives to company and external executives ensuring continued funding for several key growth opportunities.Trained and mentored new departmental associates in all aspects of marketing operations, including skills such as sales trend analysis, developing marketing opportunities, and maintaining vendor relationshipsDeveloped marketing and merchandising themes for the catalogs and websites to show synergy and brand recognition. Partnered with internal Marketing and Purchasing departments to create and implement e-commerce marketing strategies, catalog merchandising layouts and email campaigns.Maintained existing vendor relationships by providing marketing opportunities, increased communication and feedback, and comprehensive data analysis.Developed sales projections, return on investment figures, and overall sales campaigns

Trainer in charge of all training activities for the 2nd, 3rd, shifts and weekend trainings. Managed two training assistants and two training facilitators. Trained customer service, systems training, sales training, and product training. Created and updated training materials. Tracked and mantained training data on each associate.