Erik G. Email & Phone Number

Los Angeles, Ca, Us

Montebello, Ca, Us

Proficient or Fundamental Understanding: Manage Support Services in many aspects Microsoft Enterprise Infrastructure, Windows Servers(all versions), Domain Controller ,AD, GPMC, TCP/IP, DNS & DHCP, LAN & WLAN, Exchange 2013, O365 Adminstrator, VMware - vSphere 6.0 & 6.5, Server Rooms, Servers HPE & DELL (Windows & ESXi hosts), QNAPs NAS Storage, HPE StoreVirtual, HPE CMC Lefthand, HPE Switches, HP IMC, Aruba Switches, Aruba Acees Points, Ubiquiti/UniFi Switches and Cloud Management, Patch Panels, Desktops & MACs, Laptop's, APC-UPS's(Server & Client), Basic Networking, WiFi devices including printers , APs, Printers, Mobile Devices, other hardware devices, Installations, Configurations, Resourceful in Troubleshooting, System or Hardware Repairs, Asset Management, Cable Management, Imaging and Deployments. Fortinet/Fortigate Firewall. Experience with HP's, Dell's, Lenovo's, Chrome Books, Intel NUCs and others. Web browsers such as Chrome, Firefox, IE and Edge, MS-Office all versions and Office365/O365 Portal - Admin. Familiarity with the typical business Software's such as Adobe Acrobat and others, Familiarity with ERP System Epocor, Veritas Backup Exec 2014/2016, Veeam, Symantec Endpoint Protection(Security Protection), ADP Devices, PayChex Biometrics devices, Kronos devices, and Shillings biometric Timeclocks, BOBST MRFD devices, BOBST HighwayView, KBA Printing Press Server and Computers, Device(DMZ), Zebra Label Printers, Loftware, iOS and Android, Gemini Surveillance Camera System and QoS/Avaya management software. Support Tools & Client Support Services:Kaseya/Spiceworks tools. Windows RDP, Team Viewer, GoToMeeting and others system tools provide remote support services. FreshDesk Ticketing System, Help Desk Email Support, and over the Phone Support.Computer/Server hardware tools, Networking Tools, Network Cabling Tools, Labeling tool, Scissor Lifts, Boom Lifts, Golf Carts, Radio Communication Devices.

Cerritos, Ca, Us

Proficient or Fundamental Understanding: Manage Support Services in many aspects Microsoft Enterprise Infrastructure, Windows Servers(all versions), Domain Controller ,AD, GPMC, TCP/IP, DNS & DHCP, LAN & WLAN, Exchange 2013, O365 Adminstrator, VMware - vSphere 6.0 & 6.5, Server Rooms, Servers HPE & DELL (Windows & ESXi hosts), QNAPs NAS Storage, HPE StoreVirtual, HPE CMC Lefthand, HPE Switches, HP IMC, Aruba Switches, Aruba Acees Points, Ubiquiti/UniFi Switches and Cloud Management, Patch Panels, Desktops & MACs, Laptop's, APC-UPS's(Server & Client), Basic Networking, WiFi devices including printers , APs, Printers, Mobile Devices, other hardware devices, Installations, Configurations, Resourceful in Troubleshooting, System or Hardware Repairs, Asset Management, Cable Management, Imaging and Deployments. Fortinet/Fortigate Firewall. Experience with HP's, Dell's, Lenovo's, Chrome Books, Intel NUCs and others. Web browsers such as Chrome, Firefox, IE and Edge, MS-Office all versions and Office365/O365 Portal - Admin. Familiarity with the typical business Software's such as Adobe Acrobat and others, Familiarity with ERP System Epocor, Veritas Backup Exec 2014/2016, Veeam, Symantec Endpoint Protection(Security Protection), ADP Devices, PayChex Biometrics devices, Kronos devices, and Shillings biometric Timeclocks, BOBST MRFD devices, BOBST HighwayView, KBA Printing Press Server and Computers, Device(DMZ), Zebra Label Printers, Loftware, iOS and Android, Gemini Surveillance Camera System and QoS/Avaya management software. Support Tools & Client Support Services:Kaseya/Spiceworks tools. Windows RDP, Team Viewer, GoToMeeting and others system tools provide remote support services. FreshDesk Ticketing System, Help Desk Email Support, and over the Phone Support.Computer/Server hardware tools, Networking Tools, Network Cabling Tools, Labeling tool, Scissor Lifts, Boom Lifts, Golf Carts, Radio Communication Devices.

LightSpeed (Cloud POS Retailers Version) , Customer Service in Store, Out Calls and Over the Phone, Sales, Asset Management, Remote PC to PC Support(Team Viewer).PC-Windows all Versions and Apple, MS-Office, MS-Outlook, Hiren tools, Yumi Tools, Adobe Software and Tools, Java installs, PaperPort, OmniPage, WinZip, WinRAR, I.E Browsers, Google Chrome Browser/Tools, Anti-Viruses Softwares(Avast & Kaspersky) and many other software's upon user request.Responsibilities:-Respond to Ticket system requests in a timely and professional manner. -Fully documented Tickets progress and resolutions.-Add resolutions to knowledge data base.-Provide user support over the phone, online chat, email, and cell phone texting.-Assisted in other areas as needed.-Investigate and quickly resolve hardware and software related problems.- Data Backups and Clean Installs or Upgrades for Windows XP/Vista/7.- Use emulator tools for virtual drives, ISO’s, and others.-Customer service with users and setups and provide user basic training.-Installing & Repair desktops, laptops, local printers, network printers, and monitors.-Remote Desktop and VPN. -Projector setups, configuration, and repairs-Preventative Maintenance and Software Updates.-Completed tasks from inception to completion with minimal supervision. -Provided research and recommendations for the latest technology best suited for company and for users and implementing the new hardware and software with the company’s environment.-Provided excellent written, verbal, and telephone communication skills. -Given extreme attention to detail and organization. -Team player and oriented individual and resourceful in creating solutions.

Responsibilities, Experience, Duties and not limited:My position is to provide flexible support options that respect each school or district's specific requirements based on budgets and service level expectations. It is a Warehouse Technology Environment that includes: Asset Tag Management, PC Repairs & Support, Windows 7 and 8, MS-Office, Absolute, Work Bench Testing, Work Bench Setups of 100 computers per images and configurations, Organization and Labeling and put pallets for engraving and shipping, Updates, BIOS Configurations, Network Adds & Domain Enrollments, Imaging laptops, desktop, and other systems to requested settings. All computer systems are the latest technology of Lenovo, Dell, and HP. Experience with Chrome hardware products and Chrome browser/tools.

Windows EnvironmentSoftware experience and not limited:Help Desk Ticketing System , Asset Management, Over the phone I.T. Support, Remote PC to PC Support, MS-Office 97, MS-Office 2003, MS-Office 2007, MS-Outlook 2003, DAEMON Tools, Acrobat 6.0 thru 10.0, Adobe Readers 5 thru 11, Adobe Flash installs, Java installs, PaperPort, OmniPage, WinZip, WinRAR, I.E Browsers, Google Chrome Browser/Tools, Anti-Viruses Soft wares and many other software's upon user request.Responsibilities:-Respond to Ticket system requests in a timely and professional manner. -Fully documented Tickets progress and resolutions.-Add resolutions to knowledge data base.-Provide user support over the phone, online chat, email, and cell phone texting.-Assisted in other areas of the IT Dept as needed.-Investigate and quickly resolve hardware and software related problems.- Data Backups and Clean Installs or Upgrades for Windows XP/Vista/7.- Use emulator tools for virtual drives, ISO’s, and others.-Customer service with users and setups and provide user basic training.-Installing & Repair desktops, laptops, local printers, network printers, and monitors.-Remote Desktop and VPN. -Projector setups, configuration, and repairs-Preventative Maintenance and Software Updates.-Completed tasks from inception to completion with minimal supervision. -Provided research and recommendations for the latest technology best suited for company and for users and implementing the new hardware and software with the company’s environment.-Provided excellent written, verbal, and telephone communication skills. -Given extreme attention to detail and organization. -Team player and oriented individual and resourceful in creating solutions.Projects:-Prepare or Create Legal Documents or Forms using MS- Office, Excel, Acrobat and other softwares if needed. -Create or Manage Mail-Merge projects.-Information Research and Collecting Data for projects

Beverly Hills, Ca., Us

Windows and MAC EnvironmentSoftware experience:Help Desk Ticketing System-Lotus Notes, Asset Management, Company's Internal Softwares, MS-Office 2003, MS-Outlook 2003, Acrobat 6.0, Adobe Software, WinRAR, WinZip, BlackBerrys, Hardware Drivers, Symantec Ghost, I.E Browsers, Google Earth and etc.Responsibilities:-Respond to Ticket system requests in a timely and professional manner. -Fully documented Tickets progress and resolutions.-Add resolutions to knowledge data base.-Assisted in other areas of the IT Dept as needed.-Investigate and quickly resolve hardware and software related problems.-Symantec ghosting for Windows 2000/XP.- Data Backups and Clean Installs or Upgrades for Windows 2000/XP/Vista.- Use emulator tools for virtual drives, ISO’s, and others.-Customer service with users and setups and provide user basic training.-Installing & Repair desktops, laptops, local printers, network printers, and monitors.-Remote Desktop and VPN. -Projector setups, configuration, and repairs-Preventative Maintenance and Software Updates.-Completed tasks from inception to completion with minimal supervision. -Provided excellent written, verbal, and telephone communication skills. -Given extreme attention to detail and organization. -Team player and oriented individual and resourceful in creating solutions.-Provided research and recommendations for the latest technology best suited for company and for users and implementing the new hardware and software with the company’s environment.

Los Angeles, Ca, Us

Windows EnvironmentSoftware experience:IT SharePoint, MS-Office 2007, Avocent (terminal service), Microsoft Operations Manager 2005, System Center Operations Manager 2007, InfraStruXure Central(NETBOTZ), Veritas 9.1 SnapStream Media, FullShot 9, Snipping, Microsoft Virtual Servers 2005 R2, and Company's Internal Softwares.Responsibilities:-Respond to Ticket system requests in a timely and professional manner. -Fully documented Tickets progress and resolutions.-Add resolutions to knowledge data base.- Provide server side services to I.T. users and projects. -Investigate and quickly resolve hardware and software related problems on servers.-Daily multi-tasking involved with information and updates on servers status or issue.-Build physical and virtual server baselines. -Data backup using Veritas 9.1.-Remote Desktop and VPN. -Preventative Maintenance and Software Updates.-Completed tasks from inception to completion with minimal supervision. -Provided excellent written, verbal, and telephone communication skills. -Given extreme attention to detail and organization. -Team player and oriented individual.

Windows EnvironmentSoftware experience:Cerberus Help Desk, MS-Office 97, MS-Office 2000, MS-Office 2003, Acrobat 5 thru 7, Adobe Software, I.E Browsers, File Handler, DMAC, Company's Internal Softwares, ScanSnap, Docuprint, Google Earth, Irfanview, PDF Redirect, WinZip, ATI/NVIDIA Video Drivers, Hardware Drivers, SpyBot Search and Destroy, Adware, Nod32, AVG, UtlraVNC/EchoVNC, WinRoute, and etc.Responsibilities:-Respond to Ticket system requests in a timely and professional manner. -Fully documented Tickets progress and resolutions.-Installing & Repair desktops, local printers, network printers, and monitors.-Completed tasks from inception to completion with minimal supervision. -Preventative Maintenance and Software Updates. -Provided excellent written, verbal, and telephone communication skills. -Given extreme attention to detail and organization and resourceful creating solutions.

Us

Windows and MAC EnvironmentSoftware experience:Asset Management, Help Desk Ticketing System, Company"s Internal Softwares, MS-Office 2003, Acrobat 6.0, Adobe Software, PDF Redirect, WinZip, ATI/NVIDIA Video Drivers, Hardware Drivers, SpyBot Search and Destroy, Adware, AVG, and etc.Responsibilities:-Respond to Ticket system requests in a timely and professional manner. -Fully documented Tickets progress and resolutions.-Assisted in other areas of the IT Dept as needed.-Investigate and quickly resolve hardware and software related problems.-Daily multi-tasking involved with update asset information and data entry for assessment.-Symantec ghosting for Windows 2000/XP, data backup and critical data erase on old desktops.-Installing & Repair desktops, local printers, network printers, and monitors.-Preventative Maintenance and Software Updates.-Completed tasks from inception to completion with minimal supervision. -Provided excellent written, verbal, and telephone communication skills. -Given extreme attention to detail and organization. -Resourceful in creating solutions and team player.

Glendale, Ca, Us

Assisted - Aaron Marshall - Before Dreamworks was aquired by Paramount.Windows, MAC, and Linux(RedHat 4.0) EnvironmentSoftware experience:Company created and used their own Internal Software and was deployed by servers thru internal network or thru ghosting system images.Responsibilities:-Respond to Ticket system requests in a timely and professional manner. -Fully documented Tickets progress and resolutions.-Assisted in other areas of the IT Dept as needed.-Investigate and quickly resolve hardware and software related problems.-Support in project deployment of 500 assets for installation and 500 removals of old assets. -Daily multi-tasking involved with update asset information and data entry for assessment.-Symantec ghosting for Windows 2000/XP and Linux, data backup and critical data erase on old desktops.-Customer service with users and setups.-Installing & Repair desktops, local printers, network printers, and monitors.-Preventative Maintenance and Software Updates.-Completed tasks from inception to completion with minimal supervision. -Provided excellent written, verbal, and telephone communication skills. -Given extreme attention to detail and organization. -Resourceful in creating solutions.-Team player and oriented individual.-Patch network cables, networking connection for deploy setups, peripheral deploys, and asset bar scanning.

Bellevue, Wa, Us

Windows Environment Software experience:Company created and used their own Internal Software and was deployed by servers thru internal network or thru ghosting system images.Responsibilities of general customer issues and Game Master duties would include:-Manage and create help desk support tickets for escalated issues via email, chat, QA, and in game with the use of back end tools through various interfaces.-Hacking/Account Sharing investigations and recommendations for action.-Watch in game chats to assist with verbal harassment, abuse or profanity issues.-Assist players In Game via petition system (Bugs, Quest or Game issues, Violations and so on).-Troubleshoot game related hardware/software (ei. videocard, network connectivity, memory, windows / driver updates)-Investigate, reply and take action as needed while answering Support Emails.-Identify and investigate any potential threat to game, NCsoft, players or in game environment.-Assist team members as needed and working in QA environment for game stability. -Responded to Ticket system requests in a timely and professional manner. -Investigated and quickly resolve hardware and software related problems. -Enforced company game and computer policy. -Completed tasks from inception to completion with minimal supervision. -Provided excellent written, verbal, and telephone communication skills. -Given extreme attention to detail and organization. -Resourceful in creating solutions.-Team player and oriented individual.