Analyze and negotiate new and current contracts for renewal and cost savings and cost avoidance. Management of day-to-day relationships with IT-specific vendors including all software, hardware and cyber-security related procurement of services. Day-to-day management of internal relationships involving stakeholders related to all aspects of IT.

Bicycle mechanic/sales. Day to day activities include repairing and tuning up new and used bicycles as well as rebuilding new and used bicycles for our customers.

FFH is a non-profit health care organization that provides medical and dental care in underserved communities across 8 sites throughout York, Adams, and Lancaster counties.⌨ Learn more about our services at: www.familyfirsthealth.orgAs IT Application Analyst, I am accountable for troubleshooting, maintaining, supporting, and optimizing the existing Athena Dentrix application, a full dental management software platform that supports 250-300 active users. Among my duties, I serve as IT subject matter expert and key recourse for HR partners, medical staff, and cross-functional teams; providing strategic guidance and routine support to evaluate and recommend solutions to complex problems and internal requests.Among my accomplishments, I have:➥ Provided holistic IT software support, upgrades, and security for the Dentrix platform to enable the seamless operation, management, and provision of specialized dental services.➥ Responded to and resolved help desk calls and tickets after a comprehensive assessment of user needs and issues. ➥ Partnered with providers, doctors, and nurses to resolve portal issues related to scheduling, billing, and HR.➥ Evaluated organizational needs, identifying and integrating key applications that support end user’s objectives of providing world class dental care. ➥ Managed the platform’s end-user security, such as: implementing and maintaining cloud based and connected devices, creating new users, assigning role-based access appropriately, enforcing user access limitations, or suspending access.

As Application Analyst, I was tasked with planning, facilitating, supporting, testing, and implementing the Epic Discovery platform, including Epic Anesthesia and OPtime, across all 7 hospitals within the UPMC system.To carry out my mandate, I provided key end-user support for 5K+ users, standardizing core applications across all 7 hospitals and enabling the seamless management and maintenance of healthcare data within the organization.Here are some of the ways I’ve made positive contributions to business performance:➥ Assessed organizational needs, identified project scope, and executed Epic systems implementations for 3 hospitals and 5-6 surgery centers.➥ Credentialed individual users, managed and maintained cloud based and connected device support, and facilitated the transition to online scheduling for a $5M project.➥ Improved and optimized workflows for both Anesthesia and OpTime end-users. ➥ Received, troubleshot, and resolved individual tickets and end-user application requests via Salesforce.➥ Maintained, troubleshot, and upgraded integrated devices within the Anesthesia and OpTime Epic applications.➥ Developed, updated, and tested scripts. Performed integrated and application testing for both new site as well as upgrade projects.Some of my core projects include:➥ Implemented the 2019 Storyboard Project as team lead, influencing the way thousands of end-users plan and view key data. ➥ Served as project manager and builder for the Epic Quarterly Upgrade Project, significantly improving systems efficiency. ➥ Provided go-live build as well as on-call, integration, and help desk support for PMC Carlisle, Lancaster Regional, Lititz, and York Memorial.➥ Provided build, testing, help desk, device integration, and go-live on-call support for UPMC Hanover.➥ Provided go-live on-call, on-site integration, and testing support for the Hillside Surgery Center.➥ Provided go-live build, device integration, and testing support for UPMC Memorial.

As Surgical Technologist, I was responsible for providing specialized technical and support services within the operating room. I routinely assisted OR surgeons, anesthesiologists, and nurses with all operational needs in accordance with established procedures, protocols, and regulations while preparing operating rooms for surgery using appropriate techniques.Among my accomplishments, I have:➥ Routinely resolved unanticipated issues and challenges under high-pressure situations. ➥ Employed advanced communication skills to deescalate day-to-day issues and improve team synergy. ➥ Trained incoming staff – including new nurses, surgical technologists, and OB residents – and facilitated their integration within the organization. ➥ Set up and facilitated 800+ scheduled and stat cesarean section deliveries.