Erik Harper Email & Phone Number

Atlanta Metropolitan Area

Responsible for working with team members and customers to complete all aspects of the Implementation life cycle from discovery, business process configuration, testing, deployment, documentation and customer support. Perform analysis to identify, troubleshoot, research and resolve issues during the implementation life cycle.Select Achievements:*Troubleshoot and configure systems utilizing SQL and available technologies*Establish Meridian Customer Portal implementation SME guidance*Liaison with Meridian Customer Portal developers*Partner with peers and affiliated departments on implementation and migrations

Greater Atlanta Area

Primary contact for all Programmer Analyst operations, including cost analysis, complexity estimates, implementation planning, execution and peer coaching throughout the development lifecycle for assigned client teams.Select Achievements:*Served as a member of the Alight Genius Bar, a company-wide peer coaching support group, actively researching, analyzing, and implementing program efficiencies for cost reduction. *Implemented and maintained numerous inbound and outbound file interfaces with clients and third-party vendors, using JCL, SAS and SQL.*Earned the trust and respect of clients, through teamwork, receiving the coveted Enthusiastic Client Certificate on multiple occasions for exemplary service and quality.*Supported multiple Fortune 500 client teams simultaneously, effectively managing competing demands and deadlines*Partnered in platform conversions including Workday conversions.

Greater Atlanta Area

Development and testing of ongoing client Health and Welfare requests, including the debugging and troubleshooting of high priority issues in the production environment.Select Achievements:*Maintained JCL/SAS/SQL based HRIS data transformation programs for multiple clients.*Created a JCL/SAS/SQL based tool for streamlining health plan price verifications.*Consistently received praise from management and peers for flexibility, effective communication, troubleshooting and problem-solving strategies.*Established a basic SQL tutorial for the operations team to foster growth in communications and understanding, as well as empower employees to solve problems independently.