Erik Hartrich Email & Phone Number

Buffalo, Ny, Us

Buffalo, Ny, Us

Buffalo, New York, United States

* Led and executed comprehensive customer experience strategies, fostering trusted relationships and ensuring customer satisfaction. Developed and implemented initiatives to enhance the overall customer experience including an inaugural Customer journey RACI, and an overhauled E2E Customer Service experience* Spearheaded cross-departmental collaborations to streamline operational processes and optimize internal customer support workflows. Worked closely with sales, product, engineering, legal, and operations teams to align customer needs with business objectives, driving seamless communication and efficient issue resolution.

Chicago, Illinois, United States

* Developed, sustained, and refined over 30 automations utilizing Salesforce Flows and Robotic Process Automation (RPA) software to enhance operational efficiency and streamline processes.* Standardized onboarding and compliance procedures for global teams, establishing the groundwork for a universal process to support organizational growth and health.* Managed and enhanced financial and operational relationships with multiple TMS and GPS providers, optimizing collaboration and ensuring effective outcomes.

Chicago, Illinois, United States

* Managed 12 individuals overseeing onboarding and compliance processes for 300+ customers and 1000+ carriers, ensuring efficient setup of platform integrations* Pioneered the company's inaugural initiative to develop training materials and documentation for customers, empowering them with self-service capabilities

Chicago, Illinois

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

* Served as the sole US-based International Account Manager focused on strategic International (Air/Ocean) freight operations for all Traffic Tech customers and prospects.

Greater Chicago Area

* 3+ years of experience serving hundreds of International clients with uniquely complex supply chain needs.* Led the implementation of new accounts starting at the bid process. Once on-boarded I was responsible for expanding and improving the customer relationship experience. * Increased International revenue by over 300% between 2012-2015 due to internal operational improvements, achieving the first major milestone in department history.* Had the unique experience of working with customers, freight forwarders, and industry partners on a daily basis with the ultimate goal of achieving sustainable improvements for all parties involved.* Received 18 company recognitions for continued dedication and performance.

Buffalo, Ny

* Worked cross-functionally with multiple departments in order to complete complex projects on a hard deadline for the United States Defense program.* Worked directly in conjunction with Senior members of the Project Management, Finance and Business Development teams, allowing complete visibility into the projects at hand - from sourcing and procurement to implementation itself.* Engaged in one-on-one briefings with the President of the company on a weekly basis to review project progression and weekly operations.

Received hands on instruction regarding operations management in today's working environment through industry tours, guest lecturers, and networking events with local businesses. Was able to gain an understanding of the unique role operations plays across multiple fields, industries, and companies.

Was educated on the ever-changing logistics industry in the United States and abroad through interactions with guest speakers, networking events, and problem solving cases. Developed a deep understanding of the rise of intermmodal logistics as well as the complex problems and vast opportunities that exist in this industry.

Lean Six Sigma Black Belt Certification, Operations Management

Bachelors, Operations Management And Marketing

Activities and Societies: Buckeye Operations Management Society (BOMS), The Logistics Association, Beta Theta Pi - Theta Delta Chapter (1.

Education record

Summer Experience Program, Literature & Communication