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Erik Hartrich Email & Phone Number

Technical Program Manager and Scrum Master at RapidSOS
Location: Buffalo, New York, United States 13 work roles 4 schools
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Current company
RapidSOS
Role
Technical Program Manager and Scrum Master
Location
Buffalo, New York, United States
Company size
287 employees

Who is Erik Hartrich? Overview

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Quick answer

Erik Hartrich is listed as Technical Program Manager and Scrum Master at RapidSOS, a company with 287 employees, based in Buffalo, New York, United States. AeroLeads shows a matched LinkedIn profile for Erik Hartrich.

Erik Hartrich previously worked as Technical Program Manager at Rapidsos and Customer Operations Manager at Fourkites, Inc.. Erik Hartrich holds Lean Six Sigma Black Belt Certification, Operations Management from Villanova University.

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Email format at RapidSOS

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RapidSOS

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Profile bio

About Erik Hartrich

Seasoned with over a decade of diverse experience, I bring 7 years of proven expertise in spearheading technical and operational process design and innovation within the dynamic realm of fast-paced startups. Energized by my proven track record of revolutionizing processes in high-growth startup environments, my commitment to driving innovation and efficiency positions me as a valuable asset in navigating the evolving landscape of contemporary business challenges. My journey includes a pivotal achievement: completing Villanova University's Lean Six Sigma Black Belt Certification program in 2017.

Current workplace

Erik Hartrich's current company

Company context helps verify the profile and gives searchers a useful next step.

RapidSOS
Rapidsos
Technical Program Manager and Scrum Master
Buffalo, NY, US
Website
rapidsos.com
Employees
287
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13 roles

Erik Hartrich work experience

A career timeline built from the work history available for this profile.

Technical Program Manager And Scrum Master

Rapidsos

Buffalo, NY, US

Technical Program Manager

Current
Rapidsos
Jun 2024 - Present

Customer Operations Manager

Fourkites, Inc.

Buffalo, New York, United States

* Led and executed comprehensive customer experience strategies, fostering trusted relationships and ensuring customer satisfaction. Developed and implemented initiatives to enhance the overall customer experience including an inaugural Customer journey RACI, and an overhauled E2E Customer Service experience* Spearheaded cross-departmental collaborations.

Mar 2023 - May 2024

Process Innovation & Data Partnerships Manager

Fourkites, Inc.

Chicago, Illinois, United States

* Developed, sustained, and refined over 30 automations utilizing Salesforce Flows and Robotic Process Automation (RPA) software to enhance operational efficiency and streamline processes.* Standardized onboarding and compliance procedures for global teams, establishing the groundwork for a universal process to support organizational growth and health.*.

Mar 2021 - Mar 2023

Manager - Carrier Operations

Fourkites, Inc.

Chicago, Illinois, United States

* Managed 12 individuals overseeing onboarding and compliance processes for 300+ customers and 1000+ carriers, ensuring efficient setup of platform integrations* Pioneered the company's inaugural initiative to develop training materials and documentation for customers, empowering them with self-service capabilities

Feb 2020 - Feb 2021

Carrier Operations Lead

Fourkites, Inc.

Chicago, Illinois

Sep 2018 - Jan 2020

Carrier Account Manager

Fourkites, Inc.

Chicago, Illinois, United States

Feb 2018 - Aug 2018

Operations Associate

Fourkites, Inc.

Chicago, Illinois, United States

Mar 2017 - Jan 2018

International Account Manager

Traffic Tech

Greater Chicago Area

* Served as the sole US-based International Account Manager focused on strategic International (Air/Ocean) freight operations for all Traffic Tech customers and prospects.

Aug 2015 - Feb 2017

Senior International Account Executive

Echo Global Logistics

Greater Chicago Area

* 3+ years of experience serving hundreds of International clients with uniquely complex supply chain needs.* Led the implementation of new accounts starting at the bid process. Once on-boarded I was responsible for expanding and improving the customer relationship experience. * Increased International revenue by over 300% between 2012-2015 due to internal.

Jan 2012 - Jul 2015

Program Management, Business Development, & Operations Intern

Drs Defense Solutions - Icas, Llc

Buffalo, NY

* Worked cross-functionally with multiple departments in order to complete complex projects on a hard deadline for the United States Defense program.* Worked directly in conjunction with Senior members of the Project Management, Finance and Business Development teams, allowing complete visibility into the projects at hand - from sourcing and procurement to.

Jun 2011 - Sep 2011

Student Member

Buckeye Operations Management Society

Received hands on instruction regarding operations management in today's working environment through industry tours, guest lecturers, and networking events with local businesses. Was able to gain an understanding of the unique role operations plays across multiple fields, industries, and companies.

Dec 2010 - Aug 2011

Student Member

The Logistics Association

Was educated on the ever-changing logistics industry in the United States and abroad through interactions with guest speakers, networking events, and problem solving cases. Developed a deep understanding of the rise of intermmodal logistics as well as the complex problems and vast opportunities that exist in this industry.

Jan 2009 - Aug 2011
Team & coworkers

Colleagues at RapidSOS

Other employees you can reach at rapidsos.com. View company contacts for 287 employees →

ZF Zvika Ferentz Zvika Ferentz Colleague at Rapidsos Harrison, New York, United States, United States View → JK John Katt John Katt Colleague at Rapidsos Bronx, New York, United States, United States View → EC Eric C. Eric C. Colleague at Rapidsos Temecula, California, United States, United States View → SO Steven Ott Steven Ott Colleague at Rapidsos New York, New York, United States, United States View → ML Matthew Leon Matthew Leon Colleague at Rapidsos Clearwater, Florida, United States, United States View → LN Lillian Nguyen Lillian Nguyen Colleague at Rapidsos San Francisco Bay Area, United States, United States View → NR Nicholas Rohaidy Nicholas Rohaidy Colleague at Rapidsos Barcelona, Catalonia, Spain, Spain View → AY Alexandra Young Alexandra Young Colleague at Rapidsos New York, New York, United States, United States View → DS Daniel Seidberg Daniel Seidberg Colleague at Rapidsos Syracuse, New York, United States, United States View → MM Mollie Mason Mollie Mason Colleague at Rapidsos Cleveland, Ohio, United States, United States View →
4 education records

Erik Hartrich education

Summer Experience Program, Literature & Communication

University Of Notre Dame - Summer Experience Program
FAQ

Frequently asked questions about Erik Hartrich

Quick answers generated from the profile data available on this page.

What company does Erik Hartrich work for?

Erik Hartrich works for RapidSOS.

What is Erik Hartrich's role at RapidSOS?

Erik Hartrich is listed as Technical Program Manager and Scrum Master at RapidSOS.

Where is Erik Hartrich based?

Erik Hartrich is based in Buffalo, New York, United States while working with RapidSOS.

What companies has Erik Hartrich worked for?

Erik Hartrich has worked for Rapidsos, Fourkites, Inc., Traffic Tech, Echo Global Logistics, and Drs Defense Solutions - Icas, Llc.

Who are Erik Hartrich's colleagues at RapidSOS?

Erik Hartrich's colleagues at RapidSOS include Zvika Ferentz, John Katt, Eric C., Steven Ott, and Matthew Leon.

How can I contact Erik Hartrich?

You can use AeroLeads to view verified contact signals for Erik Hartrich at RapidSOS, including work email, phone, and LinkedIn data when available.

What schools did Erik Hartrich attend?

Erik Hartrich holds Lean Six Sigma Black Belt Certification, Operations Management from Villanova University.

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