I am responsible for 65 employees divided into five sections, three proactive sales teams, one inbound sales team and one team that secures our customer satisfaction.What me and my team have accomplished during my time as a Head of Telesales:- Increased employee net promotor score(eNPS)- Increased net promotor score(NPS)- Increased retention sales volume & margin- Increased new sales margin

I’m responsible for our Inbound department in the private sector.In my role I work actively to ensure that my team and the department will reach our sales targets.Working closely with our marketing and loyalty departments to maximize calls to our campaign numbers.The most important part for me in my job is to develop my staff and the department.

After my role as salesman I managed the role as Store Manager for the onlyBusiness Center of the operator 3. 3 has 70 stores in Sweden and 3Företagscenter is aunique investment to reach out to the business-customers in Stockholm.I was in charge of three sales assistants and two account managers.After I became responsible the sales result increased and I implemented a positive attitude and winning mentality in my group. My leadership developed enormously during my time as store manager and I have also learned the importance of details in the retail industry. I was also responsible for 3Butiken Hornstull this period for two months as an extra mission and covered up as regional manager when my boss was on vacation.

During this period I worked as a salesman of mobile communication solutions for companies in Sweden.The focus was acquisition of new customers but also included working with existing customers.I performed top numbers throughout my time as a salesman at 3.The key to that was my understanding of customer needs and that I was good at creating relationships with my customers.

I did my military service in Halmstad as leader for a group of eight people. During this period I learned a lot about myself as person and above all about leadership. I was also choosen to join a leadership program through Halmstad College