Erik Herrera ⭐ Email & Phone Number

Gainesville, Fl

Focused on delivering accessible, top-tier IT solutions, my leadership, like my client relations is data-driven and results-oriented, with a track record of enhancing system efficiency and security for over 500 clients. I spearhead the adoption of advanced technologies and best practices in IT management, including the integration of VoIP and cybersecurity solutions.• Strategically scaled company operations, resulting in a consistent year-over-year growth rate.• Managed a client base expansion, supporting over 500+ businesses and residential clients.• Directed the integration of tech stacks including Windows & Linux servers, ensuring robust and secure IT infrastructure.• Implemented cybersecurity protocols that successfully thwarted 147K+ cybersecurity threats in 2023.• Fostered a professional development program that has kept our team current with certifications and the latest in IT trends.• Cultivated a customer satisfaction rate that has consistently delivered 5-star reviews across multiple platforms.

Gainesville, Fl

Managed and optimized a multi-faceted IT environment, enhancing productivity and ensuring system reliability. I maintained a network of 20+ workstations and six production servers, delivering continuous support and innovative solutions to meet our business's evolving needs.• Administer a Windows Server 2008 environment, servicing 20+ workstations and clients using Windows XP and 7.• Provide comprehensive support for Microsoft Exchange, Active Directory, and MS SQL 2003 systems, ensuring robust performance and security.• Responsible for the maintenance and operation of Symantec Backup Exec and Terminal Services, guaranteeing data integrity and system accessibility.• Oversee Customer Relationship Management (CRM) and Blackberry Enterprise Server (BES), enhancing communication and data management.• Manage IIS services and develop PHP/MySQL-based applications, contributing to the company’s software capabilities.• Handle all help desk inquiries and telephone-related issues, maintaining high levels of both client and staff satisfaction as well as operational efficiency.

Gainesville, Florida

My role centered on ensuring the seamless operation of IT services across multiple locations. My expertise lay in managing a complex network and providing rapid support to keep our systems running without interruption.• Managed and supported an infrastructure of 80+ workstations and seven production servers in a multi-site Windows Server 2003 environment.• Handled primary server support for critical services, including Microsoft Exchange, Active Directory, and MS SQL 2003.• Coordinated the resolution of help desk tickets and telephone-related issues, ensuring timely and effective user support.• Developed PHP/MySQL solutions to enhance business processes and maintained systems including Symantec Backup Exec and Terminal Services.

Gainesville, Fl

Instrumental in maintaining a robust IT framework essential for the law firm’s daily operations, my responsibilities included managing and supporting over 20 workstations within a Windows Server 2003 environment and providing seamless service for clients using Windows 2000 and XP. I ensured the resolution of all help desk inquiries and telephone-related issues, playing a pivotal role in sustaining the firm's productivity and technical integrity.

Gainesville, Florida, United States

I provided a wide range of IT services to clients across Central Florida. My role involved contractual work where I coordinated and scheduled job services with clients and various warranty dispatch agencies. I was responsible for performing field service calls to diagnose and resolve issues with computers, servers, networks, and printers at both residential and business locations. Additionally, I managed bookkeeping tasks and handled all aspects of customer relations, ensuring that every client received timely and effective support and maintaining high standards of service and satisfaction.

Gainesville, Florida, United States

In this multifaceted role, I was responsible for coordinating and scheduling job services between eight home centers and six independent contractors. I actively engaged in pre-construction conferences with clients throughout Central Florida to ensure their needs and expectations were clearly understood and met. Additionally, I handled the preparation of invoices, managed bookkeeping tasks, and took charge of all aspects of customer relations, ensuring effective communication and fostering strong relationships to support business growth and client satisfaction.

Garden Valley, Tx

I significantly boosted departmental efficiency by revamping operational protocols and systems. I managed over 40 interns and coordinated large-scale marketing events, attracting up to 500 clients each. My responsibilities also included overseeing the design and publication of three annual 60-page handbooks, leading a website redevelopment project, and traveling nationally with the CEO to oversee the marketing team. Additionally, I established and led a new department dedicated to enhancing guest relations.

Tyler, Texas

I managed and supported IT services for over 300 clients and 8,500+ websites. I administered six servers running Red Hat Linux 9.1, ensuring their optimal performance and security. My responsibilities also included managing all client issues through a custom-configured support desk system, designing and launching a competitive website, and supervising a team of two staff members to efficiently resolve technical issues.

Lake Butler, Florida, United States

I oversaw the configuration and management of over 100 workstations and five servers spread across sixteen branches in three states. I implemented new security measures that significantly reduced overall system costs and restructured T1 internet piping, saving the company over $300,000 annually. Additionally, I enhanced service efficiency through remote support capabilities, managed and prioritized all support requests, designed robust backup systems throughout the company, and contributed to website development. This comprehensive approach not only improved operational efficiency but also bolstered our IT infrastructure's reliability and security.

Gainesville, Florida, United States

I maintained critical IT systems and managed customer service operations, ensuring seamless support and high satisfaction levels among clients.

Gainesville, Florida, United States

I provided essential technical support and customer service, ensuring the reliability and effectiveness of emergency response systems for client safety and satisfaction.