Erik Herrera ⭐ Email and Phone Number
Erik Herrera ⭐ work email
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Erik Herrera ⭐ personal email
Erik Herrera ⭐ phone numbers
Having been in the IT space for almost 2 decades I launched Geek3 IT Support Services back in 2009 to be a one-stop-shop for all things IT. Since then, I have dealt with countless issues, both complex and simple, for clients large and small. During this time I have learned the ins and outs of untangling the web of IT complexities so you don’t have, and ultimately ‘keeping IT simple’.At Geek3, we’ve crafted a suite of services that caters to practically every possible IT need you might face—be it at home, in the office, or within the virtual spaces where your business lives and grows. From setting up your office network to making your home smarter or hosting your website, we cover the A-Z of IT services with a personal touch that’s hard to find in this world of automated responses.As a Microsoft Certified Professional, my expertise is more than just a badge—it's a promise to deliver unparalleled service in an ever-evolving digital world. Backed by an incredible team, I firmly believe in putting people first, because if my team is happy, then I know our customers will be too. So, whether it's managing your IT infrastructure or guarding against the latest cyber threats, I ensure that our managed services not only meet but exceed your expectations. With VoIP services, cybersecurity, and compliance, we keep your communications crystal clear and your data locked down tight.Residential IT services? Absolutely. Virus got you down? We'll eradicate it. Wi-Fi behaving more like ‘Why-Fi’? We'll turn those bars solid. Home automation? Let’s make your home as smart as your phone. Remote support? Just like having a dedicated IT team in your back pocket.For those of you in the business world, our client services are the backbone of your enterprise's online presence. We provide a secure client area, manage DNS filtering, and even offer a LinkedIn newsletter (or come find me at UF where I discuss web design and SEO) to keep you ahead of the game. Want to send large files without a hitch or manage your accounts through a billing portal? We’ve got you covered.So, drop me a message! Whether it's a question, a challenge, or just a curiosity about how IT can work better for you then I’d love to chat. After all, I'm not just your IT guy—I'm your IT ally, here to ‘keep IT simple’, secure, and running smoothly.
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Chief Everything Officer, Infrastructure EngineerGeek3 It Support Services Aug 2009 - PresentGainesville, FlFocused on delivering accessible, top-tier IT solutions, my leadership, like my client relations is data-driven and results-oriented, with a track record of enhancing system efficiency and security for over 500 clients. I spearhead the adoption of advanced technologies and best practices in IT management, including the integration of VoIP and cybersecurity solutions.• Strategically scaled company operations, resulting in a consistent year-over-year growth rate.• Managed a client base expansion, supporting over 500+ businesses and residential clients.• Directed the integration of tech stacks including Windows & Linux servers, ensuring robust and secure IT infrastructure.• Implemented cybersecurity protocols that successfully thwarted 147K+ cybersecurity threats in 2023.• Fostered a professional development program that has kept our team current with certifications and the latest in IT trends.• Cultivated a customer satisfaction rate that has consistently delivered 5-star reviews across multiple platforms.
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It DirectorDacasso Feb 2009 - Dec 2016Gainesville, FlManaged and optimized a multi-faceted IT environment, enhancing productivity and ensuring system reliability. I maintained a network of 20+ workstations and six production servers, delivering continuous support and innovative solutions to meet our business's evolving needs.• Administer a Windows Server 2008 environment, servicing 20+ workstations and clients using Windows XP and 7.• Provide comprehensive support for Microsoft Exchange, Active Directory, and MS SQL 2003 systems, ensuring robust performance and security.• Responsible for the maintenance and operation of Symantec Backup Exec and Terminal Services, guaranteeing data integrity and system accessibility.• Oversee Customer Relationship Management (CRM) and Blackberry Enterprise Server (BES), enhancing communication and data management.• Manage IIS services and develop PHP/MySQL-based applications, contributing to the company’s software capabilities.• Handle all help desk inquiries and telephone-related issues, maintaining high levels of both client and staff satisfaction as well as operational efficiency. -
It Help Desk DirectorPerry Roofing Contractors Jul 2007 - Jan 2009Gainesville, FloridaMy role centered on ensuring the seamless operation of IT services across multiple locations. My expertise lay in managing a complex network and providing rapid support to keep our systems running without interruption.• Managed and supported an infrastructure of 80+ workstations and seven production servers in a multi-site Windows Server 2003 environment.• Handled primary server support for critical services, including Microsoft Exchange, Active Directory, and MS SQL 2003.• Coordinated the resolution of help desk tickets and telephone-related issues, ensuring timely and effective user support.• Developed PHP/MySQL solutions to enhance business processes and maintained systems including Symantec Backup Exec and Terminal Services. -
It Help Desk DirectorAvera & Smith, Llp Feb 2007 - Sep 2007Gainesville, FlInstrumental in maintaining a robust IT framework essential for the law firm’s daily operations, my responsibilities included managing and supporting over 20 workstations within a Windows Server 2003 environment and providing seamless service for clients using Windows 2000 and XP. I ensured the resolution of all help desk inquiries and telephone-related issues, playing a pivotal role in sustaining the firm's productivity and technical integrity. -
It Field Service TechnicianRa Computer Solutions Jan 2007 - Sep 2007Gainesville, Florida, United StatesI provided a wide range of IT services to clients across Central Florida. My role involved contractual work where I coordinated and scheduled job services with clients and various warranty dispatch agencies. I was responsible for performing field service calls to diagnose and resolve issues with computers, servers, networks, and printers at both residential and business locations. Additionally, I managed bookkeeping tasks and handled all aspects of customer relations, ensuring that every client received timely and effective support and maintaining high standards of service and satisfaction.
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Office Manager & Field AgentLivingston Designs Jan 2006 - Mar 2007Gainesville, Florida, United StatesIn this multifaceted role, I was responsible for coordinating and scheduling job services between eight home centers and six independent contractors. I actively engaged in pre-construction conferences with clients throughout Central Florida to ensure their needs and expectations were clearly understood and met. Additionally, I handled the preparation of invoices, managed bookkeeping tasks, and took charge of all aspects of customer relations, ensuring effective communication and fostering strong relationships to support business growth and client satisfaction. -
It, Marketing & Creative DesignTeen Mania Ministries International Aug 2003 - Jan 2006Garden Valley, TxI significantly boosted departmental efficiency by revamping operational protocols and systems. I managed over 40 interns and coordinated large-scale marketing events, attracting up to 500 clients each. My responsibilities also included overseeing the design and publication of three annual 60-page handbooks, leading a website redevelopment project, and traveling nationally with the CEO to oversee the marketing team. Additionally, I established and led a new department dedicated to enhancing guest relations. -
It DirectorEcp Hosting Jul 2002 - Sep 2005Tyler, TexasI managed and supported IT services for over 300 clients and 8,500+ websites. I administered six servers running Red Hat Linux 9.1, ensuring their optimal performance and security. My responsibilities also included managing all client issues through a custom-configured support desk system, designing and launching a competitive website, and supervising a team of two staff members to efficiently resolve technical issues.
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It Director (16 Offices)Suwannee Medical Personnel Jan 2001 - Aug 2003Lake Butler, Florida, United StatesI oversaw the configuration and management of over 100 workstations and five servers spread across sixteen branches in three states. I implemented new security measures that significantly reduced overall system costs and restructured T1 internet piping, saving the company over $300,000 annually. Additionally, I enhanced service efficiency through remote support capabilities, managed and prioritized all support requests, designed robust backup systems throughout the company, and contributed to website development. This comprehensive approach not only improved operational efficiency but also bolstered our IT infrastructure's reliability and security. -
It Field Technician, Customer Care ManagerEden Senior Care, Llc Aug 1998 - Sep 2001Gainesville, Florida, United StatesI maintained critical IT systems and managed customer service operations, ensuring seamless support and high satisfaction levels among clients. -
It Field Technician, Customer ServiceEarly Alert Response Systems (E.A.R.S.) Feb 1996 - Aug 1998Gainesville, Florida, United StatesI provided essential technical support and customer service, ensuring the reliability and effectiveness of emergency response systems for client safety and satisfaction.
Erik Herrera ⭐ Skills
Erik Herrera ⭐ Education Details
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Computer Science
Frequently Asked Questions about Erik Herrera ⭐
What company does Erik Herrera ⭐ work for?
Erik Herrera ⭐ works for Geek3 It Support Services
What is Erik Herrera ⭐'s role at the current company?
Erik Herrera ⭐'s current role is Your IT Guy! - Keeping IT Simple | CEO at Geek3 IT Support Services | Microsoft Certified Professional | Cybersecurity Expert, Tech Simplifier & Managed Service Provider.
What is Erik Herrera ⭐'s email address?
Erik Herrera ⭐'s email address is er****@****alk.com
What is Erik Herrera ⭐'s direct phone number?
Erik Herrera ⭐'s direct phone number is (352)-872*****
What schools did Erik Herrera ⭐ attend?
Erik Herrera ⭐ attended Santa Fe College.
What skills is Erik Herrera ⭐ known for?
Erik Herrera ⭐ has skills like Windows Server, Servers, Microsoft Certified Professional, Network Administration, Windows, Dhcp, Active Directory, Os X, Microsoft Exchange, Dns, Computer Networking.
Who are Erik Herrera ⭐'s colleagues?
Erik Herrera ⭐'s colleagues are Geni Clark.
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