Senior Systems Engineer
Raleigh-Durham, North Carolina Area
Performed the full range of engineering tasks for a global innovator of RF interoperability solutions, including bid preparation, generating quotes, drafting statements of work, performing field installations, software and hardware regression testing, and customer support.‒ In-depth hands-on experience with multiple products featuring Radio over IP, Voice over IP, and SIP protocols.‒ Spearheaded systems engineering group efforts to research and identify interfaces to cellular and other non-LMR systems, identifying critical areas for research and development.‒ Implemented a laboratory system mock-up used to improve employee training, customer training, sales opportunities, and product testing capabilities.‒ Improved the efficiency of several processes by providing comprehensive and easily accessible documentation of procedures related to installation, configuration, and equipment capabilities – including building an internal Wiki.‒ Significantly improved the efficiency of the quote process by maintaining the primary spreadsheet utilized as a quote template. This included syncing equipment pricing with a centralized database as well as creating Macros and filters based on user input. Quote turnaround time was reduced from weeks to days as a direct result.