Responsible for the successful operation of over 100 personnel located at 81 Digital Training Facilities around the world including the continental United States, South Korea, Hawaii, Alaska, Puerto Rico, Belgium, Germany, and Italy. This includes the safe operation, monitoring, and maintenance of hardware and software as well as the scheduling of the classrooms.

Manage IT projects to ensure the projects are working as efficiently as possible while providing the best customer service.

Consult with President on implementation of new policies and procedures as needed.Approve subcontract modifications.Negotiate teaming agreements with outside organizations.Write Statements of Work for solicitations of subcontractors.Act as Transition Manager for new contract awards.

• Develop and execute a budget in excess of $30M.• Develop policies, rules, procedures and practices for Division including risk management strategies and policies for billing and collection of supervised contracts.• Approve personnel actions including hiring and appraisals.• Formulate and enforce work standards.• Negotiated with Local Exchange Carriers to save a current client $12M.• Serve as the executive representing company in conflict resolutions.• Update Senior Vice President weekly on status of all contracts within the division.• Update President monthly on status of all contracts within the division.• Act as Transition Manager for new contract awards.• Develop project book for all new contracts within Division. • Responsible for my division's DSO. • Implemented ticketing software for three clients on three different occasions.• Implemented BMC Remedy 7.1 for CONUS and PR sites for a current client.• Implemented billing software for CONUS and PR sites for a current client.

•Supported, organized, directed, and coached 37 technicians to maximize the efficient and cost effective use of technical payroll.•Achieved high levels of customer satisfaction and revenue growth.•Supported the technical workforce by informing and educating the technicians about business changes.

• Responsible for internal policies, rules, procedures and practices for team.• Supervised technical and administrative employees.• Maintained project book to include resource requirements and action plans.• Responsible for the design, implementation, and revenue of security systems.• Developed and implemented $1M CONUS installation of surveillance systems.• Developed a nation-wide project plan for closed circuit television systems.• Developed and executed product requirements for customers' security needs.• Acted as liaison between customers, sales representatives, and technicians.• Trained and provided technical assistance to employees.• Provided daily project management for over 800 CONUS installation calls.• Balanced workload between outside contractors and in-house staff, which increased productivity, employee morale, profits, and customer satisfaction.• Reduced operating expenses by 35%.• Increased revenue by 15%.• Achieved 100% accountability of all assigned repair parts and tools.• Provided on site service and repair of surveillance equipment.• Promoted four times to new positions with increased responsibilities.

• Responsible for part procurement with various organizations.• Entrusted with the safe operation of a nuclear propulsion plant.• Supervised over 20 submarine nuclear propulsion plant personnel.• Trained officers and enlisted personnel in reactor theory and operations.• Oversaw maintenance in preventive, corrective, and casualty response operations.• Monitored, operated, and repaired all reactor electronic protection systems.• Received U.S. Navy Achievement Medal for developing troubleshooting procedures.• Responsible for part procurement with various organizations.