Program Manager
CurrentI lead the Support Services Program within Ericsson's Production system and work closely with APOs and Program managers. Within my program, I Initiate, lead, and motivate change to secure program commitments and plans through risk management and continuous improvements. Main responsibilities:- Global responsibility to provide support for Ericsson developers and users for our production product portfolio- Managing Project Managers, Support Managers, Drivers, and Operational Product Owners with Teams - Identifying, prioritizing, and initiating improvement activities and projects to create value for Stakeholders - Responsible for all critical incidents and support escalation within Ericsson Production system - Manage program finance: ensure financial scenario planning and system monitoring