Erik Marsh Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

I was responsible for creating, curating, and delivering Learning and Development programs, primarily aimed at leaders within the Merchant Services section of the company. This included working with senior leadership to identify areas of opportunity and develop content to help leads do their best work. These programs included facilitated workshops.

I led a team of up to 14 leads. I was responsible for the performance management, engagement, and operational effectiveness of the teams that reported into me. I acted as a stakeholder on key projects and programs relating to Support operations and contributed to creating and executing effective communication strategies. I was also responsible for hiring.

As a Squad Lead I was responsible for coaching and performance management for up to 12 frontline agents.

Galway, County Galway, Ireland

I was part of a small team tasked with training the first 50 employees for Shopify Support based outside of Canada. I was responsible for adapting existing training material and practices to suit a new environment. I facilitated workshops, provided active coaching, and held 1-1 meetings to equip new hires with the skills and values to succeed at Shopify.

Ottawa, Ontario, Canada

I worked at Cornerstone Bar and Grill and Fat Tuesday's, both restaurants run by York Entertainment. As a Bartender and Supervisor, I worked in a fast pace environment to serve and entertain guests.

I bicycled across Canada with my father to raise money and awareness for the Boys and Girls Clubs of Canada. Along the journey I kept a blog documenting our ride as well as related topics.

Covering the Detroit Red Wings and topics from across the NHL.

Bachelor Of Arts (B.A.), English Language And Literature, General

Bachelor Of Arts (B.A.), English Language And Literature, General