I'm a seasoned leader and strategist in the systems that underpin Team Effectiveness. I've had the privilege of leading both small and large teams and crafting leadership training programs that have empowered hundreds of individuals to become impactful leaders within their organizations. I'm dedicated to unlocking the full potential of organizations through effective leadership supported by systems that make sense.I strive for simplicity, taking complex concepts and distilling them into actionable strategies. Whether I'm approaching a challenge through the lens of the individual, the manager, or the organization, I'm all about connecting the dots to help people do their best work.
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Chief Of StaffUnicorn LabsOttawa, On, Ca
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Co-FounderClifden Consulting Nov 2023 - PresentOttawa, Ontario, Canada -
Learning & Development Program ManagerShopify Apr 2020 - May 2023Ottawa, Ontario, CanadaI was responsible for creating, curating, and delivering Learning and Development programs, primarily aimed at leaders within the Merchant Services section of the company. This included working with senior leadership to identify areas of opportunity and develop content to help leads do their best work. These programs included facilitated workshops, self-guided e-learning, in-person talks. I also provided advisory guidance on key organizational decisions relating to leadership and coaching. -
Support Team LeadShopify Jun 2016 - Apr 2020I led a team of up to 14 leads. I was responsible for the performance management, engagement, and operational effectiveness of the teams that reported into me. I acted as a stakeholder on key projects and programs relating to Support operations and contributed to creating and executing effective communication strategies. I was also responsible for hiring and onboarding new leads as the organization scaled.
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Squad LeaderShopify Jan 2015 - Jun 2016As a Squad Lead I was responsible for coaching and performance management for up to 12 frontline agents.
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Corporate TrainerShopify Jun 2015 - Aug 2015Galway, County Galway, IrelandI was part of a small team tasked with training the first 50 employees for Shopify Support based outside of Canada. I was responsible for adapting existing training material and practices to suit a new environment. I facilitated workshops, provided active coaching, and held 1-1 meetings to equip new hires with the skills and values to succeed at Shopify.
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SupervisorYork Entertainment Mar 2008 - Jul 2016Ottawa, Ontario, CanadaI worked at Cornerstone Bar and Grill and Fat Tuesday's, both restaurants run by York Entertainment. As a Bartender and Supervisor, I worked in a fast pace environment to serve and entertain guests. -
WriterFreelance Apr 2012 - Apr 2015I bicycled across Canada with my father to raise money and awareness for the Boys and Girls Clubs of Canada. Along the journey I kept a blog documenting our ride as well as related topics.
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GuruShopify Jan 2014 - Dec 2014
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WriterHockey Buzz Oct 2013 - Jul 2014Covering the Detroit Red Wings and topics from across the NHL.
Erik Marsh Skills
Erik Marsh Education Details
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English Language And Literature, General -
English Language And Literature, General
Frequently Asked Questions about Erik Marsh
What company does Erik Marsh work for?
Erik Marsh works for Unicorn Labs
What is Erik Marsh's role at the current company?
Erik Marsh's current role is Chief of Staff.
What schools did Erik Marsh attend?
Erik Marsh attended Carleton University, Trent University.
What skills is Erik Marsh known for?
Erik Marsh has skills like Writing, Creative Writing, Speech Writing, Communication, Dependable Team Player, Highly Personable, Energetic Leader, Efficent, Health Education, Fun, Bartending.
Who are Erik Marsh's colleagues?
Erik Marsh's colleagues are Jan O., Ahmed Bassam Mahmoud, Abigail Kierstead, Jhenina Joy Belicina, Jaycie Linh, Anita Caisip, Chaipat Suandon.
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Erik Marsh
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Erik Marsh
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Erik Marsh
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