• Stakeholder liaison between customers business, technical and data insights teams.• Maintain, design, and document business processes.• Assists with finalization, review and approval of all requirement documentation.• Ensure maximum results are realized from the technical development of MDM owned assets (bug fixes, business enhancement requirements, new functionality business requirements), by documenting and prioritizing work backlog and tracking technical work deployment.• Provide input into the prioritization of bug fixes, enhancements, and new functionality.• Supports data quality improvements required as identified by data quality health check reporting.• Partner with Lead Data Steward to ensure IQVIA and client data stewardship onboarding and on-going training needs were met.• Perform Lead Data Analyst activities.• Manage a team of data stewards including support of queues, escalations and additional projects.

• Managed Distribution Data for multiple clients.• Performed Daily QA Checks for assigned clients using MySQL Workbench.• Monitored/supported/resolved open issues to ensure that they are addressed within a defined time frame.• Completed Ad hoc data investigations/product support activities upon customer request.• Resolved weekly assigned master data exceptions queue.• Communicated with data providers and customers regarding new or open issues.• Submitted issues/managed queues within Jira.• Provided cross-functional support to Customer Operations and Data Pipeline teams.• MDM/Patient Data Stewardship responsibilities. • Used (Market Access Platform) for QA of Direct Sales and Channel Data. • SOP writing experience.

• Performed daily integration operations and reporting for clients. • Ran post reporting scripts using SQL Management Studios to ensure the quality of the data integrations. • Conducted screenings of Health Care Professional for clients. • Performed user acceptance testing for various applications built to support speaker bureau management clients and HCP reference data.• Helped maintain portal for managing screened Health Care Professionals.• Used Jira to create tickets for tracking issues.

• Answered any questions or concerns customers may inquire about the products. • Created emails for email blast campaign.• Organized and cleaned up CRM.• Worked with Swift Page Connect (for email blast). • Used ACT! (CRM).

• Completed training of IMS HCRS reference data product and Master Data Management systems (MDM). • Researched and ensured the quality of Health Care Professionals and Health Care Organizations in support of Merck’s Aggregate Spend reporting and Customer Master Initiative. • Consolidated customer records. • Performed data harmonization for multiple clients. • Used MDM tools to help ensure the quality of data for both IMS and clients.

• Supported the implementation of and managed the Amerisan product website.• Maintained Amerisan’s Product Master by creating and managing product lines.• Utilized Microsoft Publisher/PowerPoint to create and edit image icons for various products sold.• Researched the distributor’s descriptions of products and images that supply Amerisan to ensure that they align with the descriptions used on the site for resale.• Created a company blog that specifically focused on customers. • Performed Client Relations Management by building strong relationships with both customers and vendors. • Provided support for products and the ordering process. • Expanded the customer base by following up on prospective client leads. • Introduced new products to existing clients. • Ran daily sales reports for the outside sales team.

• Assisted with game night operations and promotional giveaways during home games.• Created spreadsheets tracking the components of the Advertising Sales Contracts.• Attended community events to promote and educate the community about the Penguins kid’s club.

• Worked as part of the integration team to help re-align and merge territories for the company merger.• Transferred the sales forces current territories into districts.• Created territory clusters for new sales alignment.