Balancing the needs of the company, small businesses, and the staff. I manage a great bunch of divers individuals that share a passion technical aspects of todays world and serving others with targeted empathy. The talent work well in a uncertain world. The call center requires them to expect one thing. People needing help, and not always able to express the issue in a professional way. Grace, patience is needed to understand their prospective. We are appreciate our talent and invest in them constantly.

Manage coach and develop entire Regional Staff Execute the vision and direction for the Starkey Sales Team Coach team on how to effectively manage their assigned territory Ensure that the Sales Reps of a clear understanding of Starkey systems and history Ensure that the Sales Reps follow management directives on sales planning and organization (i.e. CRM, expenses, and the Guide the Regional Staff in strategic planning, monitor the approach, and deploy results Develop a coaching plan for each Sales Rep to build on their strengths and develop their weaknesses Monitor Regional, Territory and Representative Scorecards Analyze and manage the Regional P&L’s Monitor and control regional sales expenses Manage Regional Budget and yearly regional forecasting. Manage the Regional Finances, and Strategic Planning Create yearly strategic plan outlining the sales approach and identifying key goals and timeline Manage Programs including but not limited to: Customer First, NPS, Oracle, and Success Factors Maintain, develop and grow profitable Market share Expert Understanding of Starkey Products and Systems Manage Sales Programs and Systems