Troubleshooting hardware issues, user education on resources, workstation setup, system inventory, printer setup and troubleshooting, server setup and OS installation.Recent projects: Installation and configuration of System Center 2012 R2 Configuration Manager - With this project I had to get Configuration Manager working with Mac OS X client computers. This involved installing and configuring an Enterprise Certificate Authority, numerous IIS roles, and an AD schema extension. I have been working with repackaging applications for use with configuration manager, deployments, and detection methods. I have also been working on several compliance baselines and have so far been able to keep up to date information on the update status of 135 classroom computers. I have crafted a method to also detect the current version of java installed as well as reading the log files from System Center Endpoint Protection to monitor if any machines have an infection. Media Center Computers - I have been working on methods of locking down the operating system to keep students from installing any unwanted applications and have been able so far to block non admin access to the App Store by modifying some xml files. New Workstation Rollout - The rollout of 70 new machines and repurposing of many old mac machines was accomplished by building master images and using Deploy Studio to roll out the images based on the role of the classrooms they were being deployed to.

Helpdesk representative in a Mac OS environment. Duties included: troubleshooting network connectivity, email setup and troubleshooting, printer and scanner setup and troubleshooting, installation and troubleshooting of the Mac OS operating system, maintenance of the operating system and hard disk, as well as troubleshooting hardware.

Responsibilities included aiding customers in the selection of phones and rate plan, setting up e-mail accounts on mobile devices, troubleshooting devices and account issues, and attempting to correct issues in store.

Responsibilities included all major steps of the sales process, from needs assessment through closing and delivery.

Responsibilities included evaluating credit files and applications, selecting appropriate lenders for the customers profile, structuring deals, contracting customers, packaging contracts for the lender, and following up with the lenders until the contract is funded, administration of reports products, training sales consultants.

Responsibilities included evaluating credit files and applications, selecting appropriate lenders for the customers profile, structuring deals, contracting customers, packaging contracts for the lender, and following up with the lenders until the contract is funded

End user deskside support. Maintain computer systems, roll out of new equipment, troubleshoot computer issues. Ran backups of servers, setup a custom computer for a blind user and did extensive training with her, batch file creation, created a visual basic script in access to export fax list in custom format to be read by xerox multifunction device.