Erik Pimenta

Erik Pimenta Email and Phone Number

Head of Supply Chain / Supply Chain Director / Head of Customer Service / Head of Planning / Operations Director @ Bimbo QSR
chicago, illinois, united states
Erik Pimenta's Location
São Paulo, São Paulo, Brazil, Brazil
Erik Pimenta's Contact Details

Erik Pimenta work email

Erik Pimenta personal email

About Erik Pimenta

Based on his career in Supply Chain areas such as Purchasing, S&OP, Planning, Manufacturing, Customer Service and Projects in multinational and national companies such as Danone, Unilever and Hypera Pharma.Graduated in Information Systems with experience in ERP SAP and CRM implementations, factory capacity expansion projects, internal mergers and acquisitions.Fascinated by the processes of customer management, leadership and people development, he enjoys traveling, loves dogs and spending time with family.Expertise: Innovation Project ManagementDemand PlanningSupply PlanningSales PlanningPortfolio Analysis ReviewWorking Capital AnalysisCustomer ServiceSAP ProjectsManugistics ProjectsCustomer CareCustomer Experience

Erik Pimenta's Current Company Details
Bimbo QSR

Bimbo Qsr

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Head of Supply Chain / Supply Chain Director / Head of Customer Service / Head of Planning / Operations Director
chicago, illinois, united states
Employees:
164
Erik Pimenta Work Experience Details
  • Bimbo Qsr
    Operations Director
    Bimbo Qsr Feb 2023 - Present
    São Paulo, Brazil
    Responsible for lead the Supply Chain transformation and to implement the new logistics model. Leadership of a structure with 119 people, including managers, coordinators and analysts. Reporting to the CEO.• Responsible for end to end logistics: order management, warehouse and transportation management.• Implemented the new freight controlling delivering a reduction of 50% in six months (~U$202k).• Boosted the service level from 90% to above 97% in six months implementing new ways of working and process revisions.• Redesign and implement a strong customer service culture by training and engagement.• In charge of the S&OP process leading the demand meetings, operations meetings and consensus Board meeting.• Responsible for supply planning and material planning process for four plants.• Implemented the safety stock policy for raw material and pack.• Design, preparation and start the operation of the first distribution center.
  • Danone Nutricia Research
    Head Of Customer Service
    Danone Nutricia Research Jan 2019 - Oct 2021
    São Paulo, Sp, Brazil
    • Responsible to define and implement a customer service strategy and policies aligned with business goals• Implement cost to serve culture aligned with company strategies (channels, international accounts, hospitals and home care)• Drive service excellence, implementing a strong culture to serve and new ways of working• Lead and create a sustainable customer service culture by training and engagement as a priority • Implement On Shelf Availability and Efficient Consumer Response initiatives with key customers (e.g. EDI, VMI)• Order to Cash process, tracking and logistics call center management• Leadership 26 people from which 04 direct managers and a junior manager (trainee)• Increased the service level from 77% to 93% • Delivered a 90% reduction (BRL 450k / year) in logistic penalties costs from Key Accounts implementing a fine review process with Customers and leading action plans with internal areas such as Sales, Distribution, Transport and Finance• Reduced extra costs (unloading costs) by about 60% (BRL 555K / year) with actions such as the review of logistics agreements • Recognized by Customers with awards for excellence in logistics and service (collaborative programs)2021 H1o Panpharma 1º Placeo Santa Cruz 1º Place2020 o Venancio Drugstore: 1º Placeo Panpharma: 3º Placeo Santa Cruz: 4º Placeo Araujo Drugstore: 3º Placeo FazLog Carrefour: 1º Placeo Partner Supplier Redepharmao Silver Supplier DPSP Groupo Featured Supplier DPSP Groupo Top Supplier Of The Year Hospital Das Clinicas
  • Danone
    Head Of Procurement And Operational Projects
    Danone Jan 2018 - Dec 2018
    São Paulo E Região, Brasil
    • Lead Sourcing and Supplier Development (procurement) for Danone Medical Nutrition Brazil; • Lead Operations, Performance and Projects;• Define sourcing strategy for categories (ingredients, oils, packaging, sugars\sweeteners, vitamins and minerals) with a spend of ~R$75MM;• Responsible for the third-party supplier strategy – local 3PO;• Contract negotiation;• Cost reduction projects;• Capability projects review – finish goods strategy; • Responsible for lead all the operational projects (Capacity, Quality, Costs and Production);• Participation in all GATES of Innovation with general manager and directors;• Led a team of 03 Managers, 02 Junior Managers, 04 Analysts and 02 interns
  • Danone
    Head Of Sourcing & Supplier Development (Procurement)
    Danone Feb 2017 - Dec 2017
    São Paulo E Região, Brasil
    • Lead Sourcing and Supplier Development (procurement) for Danone Medical Nutrition Brazil; • Define sourcing strategy for categories (ingredients, oils, packaging, sugars\sweeteners, vitamins and minerals) with a spend of R$65MM• Responsible for the third-party supplier strategy – local 3PO (finished goods and services)• Contract negotiation;• Cost reduction projects;• Capability Projects Review – finished goods strategy;• Led a team of 07 Buyers
  • Danone Dairy
    Production And Material Planning Manager
    Danone Dairy Dec 2012 - Jan 2017
    São Paulo Area, Brazil
    • Responsible for supply planning and material planning process for two plants, 21 production lines, 150 finished products, 3 co-packers, over 700 itens of raw and packaging materials, 85 suppliers, besides an inventory of R$76MM;• Accountable for inventory levels, product availability and write-off management;• Led the MRP process implementation - SAP;• Led a team of 17 planners, with 3 direct reports.
  • Danone Dairy
    Sap Project Implementation Manager (Customer Service)
    Danone Dairy Oct 2011 - Dec 2012
    São Paulo - Sp
    • Project SAP – Inventory and MRP • Change Management Analysis - Structure Impacts • Process Definition - Designing and implementation• Team Leaderships
  • Hypera
    Project And Processes Manager
    Hypera Dec 2010 - Oct 2011
    • Project SAP leader – Production Planning and Make• Change Management Analysis • New Companies Integration
  • Unilever
    Innovation Planning Manager
    Unilever Aug 2010 - Nov 2010
    • Project VIP leader – logistics LATAM• Innovation Production Planning• Capacity analysis
  • Unilever
    Customer Service Coordinator
    Unilever May 2009 - Jul 2010
    • Support on the Service Logistics Policy• Responsible for the implementation of New Logistic Pack• Project VIP analysis – Logistic Costs• Implantation of the new ADM processes
  • Unilever
    S&Op Process Coordinator
    Unilever Jan 2008 - Apr 2009
    • Sales Forecast Planner - HPF• Responsible for the support on Manugistics processes
  • Unilever
    Stocks Planning Coordinator
    Unilever May 2007 - Dec 2007
    • Sku Management Process• Optimization of Stocks Policy• Working Capital Analysis
  • Unilever
    Sales Planning Coordinator
    Unilever Aug 2004 - Apr 2007
    São Paulo E Região, Brasil
    • Operational planning - all Channels• Responsible for the support on SAP/R3 • Responsibility of Promotion Planning• Alignment with Supply Chain and Sales Team

Erik Pimenta Skills

Innovation Management Customer Service Demand Planning Supply Chain Supply Chain Management Sap Consumer Products Production Planning Sales Plan Trade Marketing Tpm Sap R/3 Supply Chain Optimization Mrp Logistics Supply Chain Operations Forecasting Shopper Marketing Planejamento Da Demanda

Erik Pimenta Education Details

Frequently Asked Questions about Erik Pimenta

What company does Erik Pimenta work for?

Erik Pimenta works for Bimbo Qsr

What is Erik Pimenta's role at the current company?

Erik Pimenta's current role is Head of Supply Chain / Supply Chain Director / Head of Customer Service / Head of Planning / Operations Director.

What is Erik Pimenta's email address?

Erik Pimenta's email address is pi****@****ail.com

What schools did Erik Pimenta attend?

Erik Pimenta attended Mit Sloan Executive Education, Insper, Universidade Paulista.

What skills is Erik Pimenta known for?

Erik Pimenta has skills like Innovation Management, Customer Service, Demand Planning, Supply Chain, Supply Chain Management, Sap, Consumer Products, Production Planning, Sales Plan, Trade Marketing, Tpm, Sap R/3.

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